Salary: £34,242.19 - 34,242.19 per year Requirements: Hold at least a HND in Computing or another ICT-related discipline At least 1 years experience in an Infrastructure Support or Service Desk environment At least 3 years experience in an Infrastructure Support or Service Desk environment (if not meeting the first criterion) Minimum one years experience managing MS Windows Server 2012 or later in a Windows Hyper-V 2019 environment Experience managing MS Exchange 2016 (or later) and Office 365 Experience managing the Microsoft Azure environment Experience with TCP/IP-based network support and administration, including remote access equipment, firewalls, switches, or routers Ability to analyze business requirements and produce logical, customer-focused ICT solutions Strong interpersonal and communication skills, capable of explaining technical concepts in non-technical language Excellent planning and organizational skills to manage diverse workloads Ability to work effectively as part of a team and influence people and resources to meet objectives Responsibilities: Provide technical support and advice to customers in person, by phone, and email Diagnose and resolve issues efficiently, ensuring full resolution and customer follow-up Classify and prioritize problems, document root causes, and implement preventative measures Identify wider technical or system issues and support the development of solutions Patch and update MS Windows Server 2012 or later in a Hyper-V 2019 environment while ensuring appropriate security measures Support and manage services in the Microsoft Azure cloud environment Support delivery of in-house applications using Microsoft technologies (e.g., DevOps pipelines, Company Portal) Manage and configure TCP/IP network equipment, including switches Manage and maintain MS Exchange 2016 (or later) on-premise and Office 365 email systems Manage and maintain Active Directory and Microsoft cloud identity Investigate system alerts and provide appropriate responses Contribute to disaster recovery planning and contingency preparations Assist with the development and maintenance of Windows 10 or later device configurations Support secure remote access and smart devices Build effective relationships with senior stakeholders and provide guidance Comply with all staff policies, including Equal Opportunities and Dignity at Work Manage information and records in line with policies and statutory requirements Undertake other duties as required by the Assembly Commission Technologies: Active Directory Azure Cloud DevOps Hyper-V ICT Support Network Office 365 Security TCP/IP Windows VMware More: We are seeking a Senior ICT Infrastructure Analyst to join our dedicated ICT Infrastructure team. In this role, you will be pivotal in ensuring a secure, stable, and reliable ICT environment for Assembly Members, Party Support, and Secretariat staff in Parliament Buildings, as well as for MLA constituency offices across Northern Ireland. This position offers a competitive salary of £38,000 and a chance to work within a collaborative team committed to delivering high-quality ICT services. We value strong interpersonal skills and the ability to explain technical concepts clearly, as well as your ability to manage diverse workloads effectively. last updated 13 week of 2026