Job Description
We're hiring on behalf of a leading banking client for a CRM Support Specialist to join their London-based team. This is a fantastic opportunity for someone with strong Salesforce experience and a passion for user support, training, and CRM optimisation.
Key Responsibilities
1. Act as first-line support for all primary CRM users
2. Deliver training and support for new functionality rollouts
3. Manage CRM admin tasks including user setup, access rights, and reporting
4. Assist in developing and maintaining CRM user guides and training materials
5. Support CRM change initiatives and stakeholder communications
6. Coordinate User Acceptance
7. Testing (UAT) and Post Implementation Verification (PIV)
8. Maintain CRM policies and procedures documentation
9. Engage with Salesforce Champion Communities
10. Support CRM audits and access reviews
Skills & Experience Required
11. Experience in CRM support, ideally with Salesforce
12. Strong communication and training delivery skills
13. Familiarity with user access management and reporting
14. Experience coordinating UAT and writing documentation
15. Background in financial services or banking is highly desirable
16. Proactive, detail-oriented, and collaborative approach
What’s on Offer
17. Opportunity to work with a prestigious banking client
18. Hybrid working model with flexibility
19. Collaborative and supportive team environment
20. Chance to influence CRM strategy and user engagement
Location: London
Salary: Daily Rate
Job Type: 12 months contract
Working Pattern: Hybrid
Location
London, UK
Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands.