Our employee's health and wellbeing is at the forefront of what we do, so as a company we pride ourselves in creating a workplace culture and company dynamic that makes work enjoyable each and every day for all of our staff. Someone able to work in the office in Marlow 4 days a week (1 day working from home)
Prior customer service experience (any industry)
Exceptional computer/technical skills
Quick learner and keen for career progression
Professional and friendly telephone manor
Ability to handle high volume customer interactions of between 100-150 emails and phone calls per day
Detail-oriented and accurate data entry skills
Experience with CRM and ticketing systems ( preferred but not essential )
Hybrid working model
~28 days annual leave
~ Pension
~ Training and progression opportunities
~ Individualised bonus incentives
Dealing with complaints in a professional and timely manor on the phone and via email
Providing top-notch customer service
Responding to customer inquiries and resolve their issues via email and phone
Assist customers with placing orders, tracking shipments, and processing returns.
Meet and exceed customer satisfaction goals and performance metrics.
Continuously improve customer service processes and procedures.
We are open to people who come from all backgrounds, so if you have never worked for a pharmaceutical company before then we would still love to hear from you! Full training is provided on the job and we will ensure you are confident with industry knowledge and medical vocabulary before assisting with any customer queries.
Curate Health is an accredited pharmacy, operating under the oversight and regulations of the General Pharmaceutical Council (GPhC). We sell a variety of products including weight loss injections, different medications, and assist with a number of health conditions such as hair loss, nausea, HRT, insomnia and many more.
We process all information using NHS-approved software and servers to ensure the utmost security and confidentiality of your data, while adhering to the ethical standards outlined by the GPhC.
Job Type: Full-time
00 per year depending on experience
30 Days Annual leave
~ Company events
~ Company pension
~ Employee discounts
~ Health & wellbeing programme
~ Sick pay
Monday to Friday
Customer Service: 1 year (required)
Work Location: Hybrid remote in Marlow SL7 1DA