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Clinical Systems Support Officer
The closing date is 28 August 2025
The Digital Training Team at LSCFT is seeking a new Clinical Systems Support Analyst to join an existing team of support analysts to assist with the implementation of a clinical system within the Trust's physical health services.This post will be responsible for providing system support and maintaining an accurate record of the support given using our IM&T Department's call logging software. The post holder will play a significant role in undertaking the system configuration and maintenance of the Trust clinical systems & EPRs, ensuring systems are accurate and up to date.The role will be responsible liaising with our software suppliers and product specialists to ensure that software related problems are logged, and resolved in a timely manner.
Working Pattern (Hours): Full Time
Main duties of the job
LCFT has several clinical applications which are managed by Health Informatics. These include RIO, EMIS, EDMS and Nerve Centre and are used by both clinical and non-clinical staff. The post holder will be responsible for providing a clinical system support function for these applications and their users. This involves undertaking general database administration i.e. configuration, user accounts, housekeeping, supporting upgrades, user queries and general fault finding. The post holder will assist with investigating and resolving calls to the IT Service Desk, by establishing the problem with the user, triaging the incident and managing it through to resolution. This role will provide second line support for the clinical systems currently used by the Trust and will require the logging of support calls with suppliers, as appropriate.
* To provide a system support function and maintain a methodical, contemporaneous, complete and accurate service record using the IM&T Department's call logging software. This will involve receiving complex and sensitive information and applying it to make necessary amendments to systems as appropriate based on the correct interpretation of the information, and where necessary communicating with all levels of Management, Staff and System Users to advise on system configuration queries and ensure data capture requirements are met.
About us
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
For more information please visit our website via Lancashire & South Cumbria NHS FT
Job responsibilities
* To assist with day to day support of clinical systems advising end users with problems and deal with appropriately to determine whether issues are reported to the National Service Desk/System Supplier, or can be resolved locally adhering to service level agreements
* Liaise with software suppliers and product specialists to ensure and software related problems encountered are logged in a timely manner, following up progress to resolve the issues
* To be the direct link for the IT Service Desk to accept calls for Clinical Systems. This involves understanding the users issue and determining the best resource to use to resolve to an acceptable standard. The post holder will use their knowledge of the systems to assess how to do this.
Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role.
For further information about this position, please contact Claire Jacques (claire.jacques@lscft.nhs.uk)
Person Specification
Qualifications
* NVQ level 4 in relevant subject or equivalent knowledge and experience
* European Computer Driving Licence (ECDL) or equivalent qualification/experience
Knowledge
* Understanding of NHS administration procedures and data quality issues
* Understanding of clinical priorities and changing NHS environment
* Understanding of Data Protection issues relating to Patient Information.
Experience
* Previous NHS Experience in a similar role which required an understanding of patient activity and clinical systems Competent and established user of computer systems within Microsoft suite
* Experience of using clinical systems such as EMIS, Rio, iPM, ECR, EDMS
* Experience of Providing 1st or 2nd Line Support in a customer focused environment
* Experience of building templates, letters, etc for system publication
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Lancashire & South Cumbria NHS Foundation Trust
£26,530 to £29,114 a yearsubject to confirmation
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