Breast Care Clinical Support Worker | Walsall Healthcare NHS Trust
Employer:
Walsall Healthcare NHS Trust
Location:
Walsall, WS2 9PS
Pay:
Contract Type:
Permanent
Hours:
Disability Confident:
No
Closing Date:
23/04/2026
About this job
The Breast Care Support Worker will form an integral part of the multidisciplinary team approach in caring for the physical, social and psychological needs of patients diagnosed with cancer and their carers throughout the care treatment pathway and after care support.
The Support Worker will work in close unison with the Clinical Nurse Specialists to ensure the coordination and management of patients at all points of their treatment but in particular the Support Worker will also act as a point of contact for patients who will have been prepared by their clinical team for Patient Led Follow Up (PLFU) and will be able to sign post patients to support their self‑management.
Responsibilities
* Work as a Health/Social Care Assistant to assist with the coordination and management of patients undergoing treatment at Walsall Manor Hospital to support patients both on and off treatment.
* Provide information to patients related to treatment/follow‑up and signpost to appropriate healthcare providers within remit of role and guidance.
* Provide telephone advice and triage where appropriate, working within defined protocols and guidelines.
* Document and communicate outcomes as per service specification.
* Provide level 1 psychological support within own knowledge boundaries following appropriate training.
* Perform Holistic Needs Assessments using designated screening tools as appropriate.
* Support Clinical Nurse Specialists in developing and facilitating Health and Well‑Being Programmes / Beyond Cancer.
* Contribute and deliver education to patients and carers, including information around health promotion, Breast Cancer information and supporting self‑management.
* Demonstrate excellent communication skills both verbal and written.
* Provide dedicated and knowledgeable support to patients receiving care and treatment at Walsall Healthcare NHS Trust.
* Be aware of the physical and psychological needs of cancer patients, observe and listen and report any patient concerns, alerting the CNS so that any necessary treatment and/or reassurance can be given to maintain patient safety/well‑being.
* Prioritise a patient’s clinical and psychological symptoms and judge how best to action any concerns when there may not be a straightforward choice of options.
* Co‑ordinate the care between teams, i.e. referrals to palliative care, district nurses, secondary care providers.
* Refer to other team members when appropriate and following discussion with the Clinical Nurse Specialist.
* Plan and organise own workload to ensure patient needs are prioritised.
* Develop patient care plans, based on information derived from a Holistic Needs Assessment.
* Assess patients using Holistic Needs Assessment Tool and document accordingly.
* Identify with the Clinical Nurse Specialist those patients requiring a Care Plan and support those requiring Level 1–2 psychological support within own skill base.
* Monitor and check appointments and diagnostic tests are booked and undertaken in an appropriate and timely manner.
* Ensure patients receive timely and appropriate information regarding their diagnosis and treatment and signpost to appropriate supportive leaflets and literature.
* Respond to telephone queries by a model of triage and appropriate referral to CNS or other allied healthcare professional.
* Support the delivery of appropriate information to patients in consultation with the multi‑disciplinary team and according to any agreed information pathways, including printing of information.
* Participate in initiatives to explore patient experience and service feedback.
* Assist the CNSs with the implementation of Treatment Summary Records.
* Participate in the development and delivery of treatment Health and Well‑Being Sessions and Living with and Beyond Cancer.
* Support and coordinate remote surveillance for patients on self‑managed follow up (PLFU) pathways to ensure risk‑free survivorship.
* Communicate effectively with relevant MDTs and clinical teams to ensure that all new and migrated PLFU patients are identified for coordinated support as assessed by health professionals.
All activities are conducted in accordance with Trust policy and procedure, ensuring accurate documentation of all interactions both verbally and in writing.
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