Main area CAT 11 Cardiology, Respiratory & Stroke Grade NHS AfC: Band 4 Contract Permanent Hours Full time - 37.5 hours per week (08:00-16:00, Mon - Fri & 1 day 09:00-17:00) Job ref 193-7488753UCGB4-PPC
Employer Royal Berkshire NHS Foundation Trust Employer type NHS Site Royal Berkshire Hospital Town Reading Salary £27,485 - £30,162 per annum Salary period Yearly Closing 08/10/2025 23:59
Patient Pathway Co-Ordinator - CAT 11 Cardiology, Respiratory & Stroke
NHS AfC: Band 4
At the Royal Berkshire NHS Foundation Trust we put our patients at the heart of every element of health and care that we provide. The Trust works together as a community to deliver its vision which is “Working together to provide outstanding care for our community.”
Royal Berkshire Hospital are pleased to announce that following our CQC inspection we have been rated ‘Good’ with inspectors reporting that we have made significant improvements. The Trust’s overall rating has also improved to ‘good’.
We areCompassionate in our thoughts, words and actions
We areAspirational and have a true desire to be dynamic and to innovate
We areResourceful and responsible in the way we work and live
We areExcellent in our development, fairness and sharing best practice
At the Royal Berkshire NHS Foundation Trust, we value candidates who bring their unique personalities, skills, and experiences to the Trust. When completing your application, we encourage you to highlight your individual achievements and strengths, showing us how they align with the requirements outlined in the job description and person specification. While we recognise that some applicants may use AI tools during the process, please be mindful that AI-generated responses can often lack the personal detail and relevance needed to demonstrate your suitability for the role. AI generated content is discouraged by the Trust and may diminish the candidates chances of success.
Amazing things happen at the Royal Berkshire NHS Foundation Trust; delivered by amazing people so why don’t you come and join us. We offer a range of learning and development for all employees may you be clinical or non-clinical.
Job overview
Band 4 Patient Pathway Coordinator
This is an exciting opportunity to join the Urgent Care team as a Patient Pathway Coordinator (PPC). We currently have an opportunity for a permanent role as a full –time Band 4 PPC at the Royal Berkshire NHS Foundation Trust (RBFT), who provides a first class, efficient, pro-active and patient focused admin service.
We are looking for an enthusiastic, highly motivated and organized individual to provide specialist admin support to the CAT11 team which supports Cardiology, Respiratory and Stroke Medicine. You will need to be confident working within a team in a fast paced environment and have excellent IT skills, be comfortable communicating with patients and colleagues at all levels and work quickly and accurately under pressure.
You will be responsible and accountable for consistently and accurately carrying out your duties as well as the provision of a high quality and efficient service, providing this in a confident and courteous way to service users.
Main duties of the job
The role will provide comprehensive administrative support to CAT11 together with the Cardiology, Respiratory & Stroke Departments and Clinicians. You will support the CAT in the delivery of a patient focused service, and be responsible for the processing of general admin duties, answering the telephones to patients, other healthcare providers and internal staff, scheduling of appointments, processing of clinic letters and other administrative duties.
This post requires previous experience of delivering high levels of customer/patient service, working within an administrative environment, preferable experience within the NHS but not essential, using multiple computer systems and managing data (electronic and paper based). Knowledge of the 18 week pathway would also be beneficial. Full compliance with local procedures, deadlines and best practice will be a key part of the role.
Working for our organisation
The City of Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.
The CQC recently rated the care provided by The Royal Berkshire NHS Foundation Trust as good.
Our values; Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.
Detailed job description and main responsibilities
For further information on this job role, please refer to the Job Description and person specification attached.
For further information about this role, please contact Jose Munoz Villaplana on email: jose.munozvillaplana@royalberkshire.nhs.uk
Person specification
Qualification
* Administration/Customer Care or acquired equivalent experience.
* GCSE or equivalent in English and Maths, grades A-C
Skills, Knowledge, Abilities
* Experience of using Microsoft Office, including Word and Excel
* Experience of working in a multi-disciplinary team.
* Customer Care experience.
* Experience of handling patient/customer queries
* Experience of using digital dictation systems.
* Experience of using patient data systems.
* Experience of working in a healthcare setting
Previous Experience
* Experience of scheduling outpatient appointments and/or admissions
* Experience of working with patients and providing information regarding their appointments or treatment team
* Experience of handling patient complaints.
We are an approved sponsoring organisation. Applications will be considered from applicants requiring sponsorship alongside all other applications. Please be aware, not all roles are eligible for sponsorship.You can review the list of eligible role and requirements on the government website.
* Flexible working opportunities and a strong emphasis on your work, life balance
* Annual leave – 27 days for new starters, plus bank holidays. Increasing to 29 days after 5 years and 33 days after 10 years NHS service. Pro rata for part time staff
* Employee Assistance Programme
* Money Advice Service
* Generous maternity, paternity and adoption leave for eligible staff
* On-site nursery (based at RBH)
* Full educational library services
* Cycle to work scheme, lockable storage for cycles
* Bus to work scheme
* Excellent rail and bus links
* A huge range of Health Service Discounts at hundreds of big brands from holidays to gadgets and restaurants to retail.
After applying via NHS Jobs, your submitted application will be imported into our preferred Third party recruitment system (TRAC). All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, that as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website.
By applying for this post you are agreeing to Royal Berkshire NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.
Appointment to any position is conditional on the satisfactory completion of the core NHS Employment Checks Standards. Information disclosed in your application will be checked and any offer of appointment may be withdrawn if you knowingly withhold information or provide false or misleading information. All new appointments to the Trust, with the exception of executive positions, are subject to a 6 month probationary period.
The Trust may close any vacancy prior to the advertised closing date due to the high level of responses we receive for some of our vacancies.
Royal Berkshire NHS Foundation Trust is committed to improving the health of its staff, patients and the wider community by providing a smoke free environment. A smoke free policy is in operation and smoking is not permitted on any of the Trust’s sites.
The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children, young people and vulnerable adults.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name Jose Munoz Villaplana Job title Patient Pathway Manager Email address jose.munozvillaplana@royalberkshire.nhs.uk Telephone number 0118 322 3848 Additional information
May Riggs
Deputy Patient Pathway Manager
may.riggs@royalberkshire.nhs.uk
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