At PrimeFlight UK we take pride in our part of enabling our customers to make the right connections at the right time. We believe that it’s the small things that matter - details, improvements and investments that make a collective difference for our customers, employees, partners, and the world we live in.
If you would like to be part of this service, putting our customers at the centre of what we do, then we would love to hear from you about joining our team.
You will be working within the Baggage Hall, ensuring consistent, safe delivery of high-performance standards in the provision of the smooth, timely and accurate processing of passenger baggage and cargo. You should be able to demonstrate a hardworking, adaptable attitude and be able to thrive on variety in the workplace. A key team player with a demonstrable background in the aviation/airport industry with experience in an Airside operation and Supervisory role would be an advantage
Role Responsibilities:
To lead and support in key areas of baggage hall operations.
Ensure safety and compliance with company, Airline(s), Airport(s) and regulatory bodies processes and procedures at all times.
Ensuring that knowledge of procedures and processes is maintained and, any new or updated processes, procedures and policies are introduced and implemented.
Oversee the safe and secure use of GSE/other equipment to ensure operational efficiency.
Ensure that safe and efficient working practices are adhered to at all times (including but not limited to Ground Service Equipment Baggage Screening & Sortation).
Make sure any baggage and freight onloading/offloading problems are managed with accuracy and efficiency ensuring Aircraft Dispatcher/ BOH Supervisor are kept fully informed.
Ensure regular preventative maintenance within the operational environment (including but not limited to removal of FOD, Ground Service Equipment checks/cleaning Carry out weekly bin counts.
Maintain effective and appropriate communication with colleagues in all departments. Ensure that your team performs their tasks effectively in order to achieve optimum staff performance
Participate in operational briefings/debriefings regarding performance, procedural changes, and safety issues.
Work cohesively as part of the team to maximise co-operation leading to the safe, efficient and effective operation, whilst maintaining airline operational integrity.
Liaise and work together with other departments to ensure our customers receive the best in class standard of service.
Ensure a record of any incidents/accidents involving Equipment, Aircraft, Customers or Staff are reported immediately to your Line Supervisor and documented accurately as per the companies Airport(s), Airline(s) & Regulatory body policies and procedures.
Ensure all Airline Service Level Agreements/Key Performance Indicators are met/exceeded
All operational incidents or near misses must be reported openly and honestly in line with the just culture promoted by the Primeflight group Compliance with all SOPs published by Regulatory Bodies, HSE, Airport, Airline(s) and company procedures.
What were looking for?
Leadership, delivery and ownership of providing an excellent and efficient standard of customer service to both internal and external parties.
Ability to perform all tasks with accuracy, efficiency and in a safe manner within defined time constraints
Carry out any other reasonable task as requested by Line Management.
PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees