Full details of the job.
Vacancy Name
Vacancy Name IT Process Manager - 1year Fixed Term Contract
Vacancy No
Vacancy No VN205
Employment Type
Employment Type Full-Time
Business Name
Business Name PayPoint Network Ltd
Location
Why are we recruiting?
The IT Process Manager is responsible for owning the Change and Incident management processes across the PayPoint Group. Working for the Head of Enterprise Service Management, you will ensure the processes remain efficient and effective. Your contribution to the team will be critical as we delivery 99.99% availability to our clients, consumers and retailers.
This role is Hybrid but we can remain flexible for the right candidate and position the role mainly remote.
What will you be doing?
You will understand and be comfortable with Devops and Agile frameworks where small, regular releases are applied by autonomous engineering teams.
As a manager, you will be at a stage in your career where you are capable of managing your workload and able to make decisions without constant supervision.
Be responsible for and deliver
* Responsible for the efficiency and effectiveness of the Change and Incident management processes across the PayPoint group.
* Creation of monthly service reports showing key metrics for the processes under management. Key metrics will be agreed with the IT executive team.
* Represent IT during formal audits where Change and Incident management are included in the evaluation.
* Chair the daily Change Advisory Board ensuring all changes conform to the company standard.
* Management of all change freezes ensuring all stakeholders are informed in advance to ensure services are protected during peak processing periods from incidents caused by change.
* Responsible for analysis of all major incidents with the key objective of reducing detection and recovery times. You will play a crucial role in the delivery of 99.99% service availability.
* Responsible for the regular (minimum annual) review of both the Change and Incident management processes. Reviews will be formally documented and evidenced during the annual IT audits.
* Responsible for ensuring all members of the IT division are trained on both the Change and Incident management processes. This will be achieved through mandatory training (via PayPoint training portal) and regular desk top exercises where you will ensure teams are cognisant of their responsibilities in adherence to policy.
* Participate in major incident management as the narrator and creator of the time line.
* Responsible for approving any changes to the Change and Incident management processes, both formal documentation and workflows within ServiceNow.
What would we like from you?
* Hold ITIL foundation certificate as a minimum.
* Demonstrable evidence of administering ServiceNow, in particular Incident and Change management.
* Keenness to learn and develop personal skills.
* Previous experience working with payment systems an advantage.
* Demonstrable evidence working with audit frameworks ISO27001 and PCI DSS.
What can we do for you?
* Hybrid working – We are flexible with our remote working pattern
* Holiday purchase scheme, with 25 days holiday plus bank holidays as standard.
* On-site gym at our office (free), and nationwide corporate rate gym membership
* Online benefits portal where you can access lots of deals, discounts - for example of shopping or holidays
* Contributory company pension scheme
* Private medical insurance
* Life assurance of 3 x annual gross salary, with the option to purchase additional cover
* You’re also able to purchase a range of benefits at a discounted rate including, critical illness cover, bicycles via our Cycle2Work scheme, dental insurance and TasteCard dining discount card
We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PayPoint
Description
Description The IT Process Manager is responsible for owning the Change and Incident management processes across the PayPoint Group. Working for the Head of Enterprise Service Management, you will ensure the processes remain efficient and effective. Your contribution to the team will be critical as we delivery 99.99% availability to our clients, consumers and retailers.
Key Responsibilities
Key Responsibilities Responsible for the efficiency and effectiveness of the Change and Incident management processes across the PayPoint group.
Creation of monthly service reports showing key metrics for the processes under management. Key metrics will be agreed with the IT executive team.
Represent IT during formal audits where Change and Incident management are included in the evaluation.
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