Closing date: Sun 30th November 2025
Are you an experienced, dynamic, and results-driven Service Manager ready to take on a new significant challenge? On Yer Bike, a leading family-run dealership for Kawasaki, Ducati, Aprilia, and Moto Guzzi, is seeking a talented individual to completely overhaul and professionalise our Service Department.
This is a pivotal, hands-on role for a leader who can not only manage people but can redefine processes and drive efficiency across the entire service operation. The Opportunity: Rebuilding and Optimising Our Service Department has massive potential. We are looking for a true turnaround specialist—someone who has a proven track record of optimising or building a department from the ground up, ideally in a fast-paced, technical product environment.
Responsibilities
* Operational Management: Take full ownership of the daily workshop workflow, ensuring high standards of productivity and quality are maintained by the technical team.
* Team Leadership: Directly manage a team of 7-9 staff, including 5 Motorcycle Technicians and 2 Service/Parts Employees, as well as semi-managing staff in the Prep/Valeting Bay. You will be a strong people manager, focused on coaching, development, and accountability.
* Process Engineering: Crucially, you will have the mandate and ability to create and/or change procedures to significantly enhance departmental efficiency, streamline workflow, and integrate new IT systems effectively.
* Scheduling & Delivery: Efficiently manage the scheduling of customer bike servicing and ensure the timely PDI (Pre-Delivery Inspection) and delivery of all new and used sold bikes.
* Customer & Warranty Care: Act as a customer champion, ensuring exceptional service standards are met while effectively managing and processing all warranty claims.
* Performance Awareness: You will be responsible for operational performance and will have access to and input into the department's Profit & Loss (P&L).
What We Are Looking For
* Experience is Essential: Significant, demonstrable experience in a Service Management or similar leadership role. Experience from outside the motorcycle industry is highly welcomed.
* The Turnaround Specialist: A proven ability to identify operational bottlenecks and implement effective solutions to transform an underperforming department into a profitable and efficient one.
* Exceptional People Skills: A strong, empathetic leader who can manage, motivate, and get the best out of a technical team, combined with a natural ability to build excellent rapport with customers.
* Procedural Acumen: The confidence and competence to redesign and implement new departmental procedures and processes.
* Technical Understanding: Experience with similar technical products is advantageous. While an interest in motorbikes is helpful, the ability to manage complex technical operations is more important.
Working at On Yer Bike
We are a close-knit, family-run business with a friendly, informal culture where good banter is appreciated. We expect all team members to be fast-thinking and collaborative, especially during our busy periods. If you thrive in a challenging, fast-paced environment where your direct actions lead to measurable success, this is the role for you.
Benefits
* Salary commensurate with qualifications and experience.
* Generous staff discount on motorbikes and riding apparel.
* Free parking on site.
How to Apply To take on this exciting challenge, please talk to our General Manager, Mike Phipps, in-store, or send your application and CV via email.
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