Job Title: Customer Service Administrator
Contract: Full Time, Permanent (Office Based)
Salary: up to £28,000
Start Date: ASAP - Happy to work around notice periods
The Commercial Division at SF Recruitment are currently working with a UK based, family run manufacturing business, who due to huge growth and success over the past 2 years are looking to grow their Customer Service and Sales Support Team. They are looking to add a talented and experienced Customer Service Administrator to their team.
As a Customer Service Administrator, you will report directly into the Customer Service Manager and take a more senior lead amongst the team. Looking and creating new and engaging ways to improve the overall customer experience/journey, and also support with account management for key customers.
Additional daily responsibilities could include:
- Deliver a first-class customer and supplier experience whilst handling enquiries via email and telephone communication, aiming for a first point of call response. Alternatively taking detailed messages to share across with relevant department.
- Take a lead on handling escalated enquiries and more sensitive cases, ensuring that these are prioritised and resolved efficiently within a timely manner.
- Sourcing and preparing customer quotations.
- Raising and processing customer orders.
- Maintaining effective communication from quotation through to successful delivery of products.
- Providing additional administrative support to the wider Customer Service, Sales and internal departments.
The successful candidate will ideally have experience in a similar role as listed above, however, what is essential is that you have a passion for delivering an exceptional customer experience, and have excellent communication skills both verbal and written. This position can be fast paced, and demanding at certain times, so it is key that you are able to prioritise tasks and remain calm when working under pressure, as well as comfortable solving problems.
Full training and support will be provided for the successful candidate.
If you would like to find out more regarding the above position, please click 'Apply Now' with a copy of your up-to-date CV. Or alternatively, send across a copy of your CV to (url removed) and I will be in contact