Role: Account Lead Salary: £55k Job Status: Full Time/ Permanent Location: London Vacancy Reference: VR/05335 Role Description: Our client is looking for a hands-on, people-first Account Lead to take charge of a prestigious contract in the heart of London - right next to Paddington Station, with excellent transport links. This is a site-based role, Monday to Friday, working 40 hours per week (typically 08:00-17:00). Flexibility is key, as occasional evening cover may be required. You will be responsible for managing a £2M contract, overseeing a team of around 30 staff, and ensuring operational excellence across all service lines. Key Responsibilities: Lead the delivery of daily office cleaning, window cleaning, waste management, and external cleaning services. Manage budgets, P&L, and financial reporting with a sharp commercial focus. Drive health & safety standards across all operations. Inspire and support your team with strong leadership and people management skills. Work collaboratively with the client, getting involved in staff activities and social events to foster a positive, engaged workplace culture. Line manage an Operations Manager, ensuring all KPIs and service levels are met or exceeded. What They Are Looking For: Proven experience managing cleaning operations for contracts worth £1M Strong track record in budgeting, financial reporting, and health & safety Excellent interpersonal skills and the ability to build collaborative client and team relationships A confident leader who thrives in a fast-paced, dynamic environment.