Overview
As Facilities Manager, you'll play a pivotal role in maintaining the integrity and presentation of the development, ensuring residents and visitors experience excellence at every touchpoint. Working closely with the Estate Manager, you'll oversee site-based staff, manage contractors, coordinate maintenance schedules, and lead capital projects—all while delivering exceptional customer service.
Responsibilities
* Building Management — Conduct daily inspections of communal areas to ensure cleanliness, safety, and maintenance; Manage M&E contracts and contractor performance; Oversee planned and reactive maintenance, ensuring timely and high-quality delivery; Maintain stock levels and manage procurement of essential supplies; Monitor compliance and update systems accordingly; Assist in budget preparation and ensure service charge funds are appropriately allocated.
* Maintenance & Repairs — Coordinate emergency and routine repairs, liaising with contractors and residents; Ensure all reactive works are followed up and communicated effectively.
* Resident Services — Act as a visible and approachable on-site presence; Support residents with queries, complaints, and emergencies; Monitor move-ins/outs to minimise disruption and maintain communal standards.
* Team Leadership — Lead and support on-site teams including cleaning and security; Conduct staff inductions, training, and annual appraisals; Manage rotas, holidays, and equipment to ensure operational efficiency.
Qualifications
* Proven experience in facilities management within a premium residential or hospitality setting. Armed forces backgrounds are also welcomed.
* Strong leadership and team development skills.
* Extensive contractor management experience.
* Deep understanding of planned maintenance standards (e.g. SFG20).
* High-level Health & Safety knowledge.
* Financial acumen and experience in budget management.
Benefits
* 24 Days Annual leave (Inclusive of Bank holidays)
* Cycle to Work Scheme
* MediCash
* SmartHealth - Online health services for you and your immediate family.
* Eye Care Vouchers to support your well-being.
* Perkbox Rewards to enjoy exclusive offers.
* Company Social Events
* Pension Plan
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