Complaints Advisor 37 hours per week, based at our offices on Preston Docks Up to £31,000 per year Want to play a key role in ensuring our customers' voices are heard and acted upon? We're looking for a proactive, organised and customer-focused Complaints Advisor to join our Service Improvement Team. You will coordinate our complaints process, support managers through investigations and work directly with customers to ensure complaints are handled fairly, consistently and in line with the Housing Ombudsman's Complaint Handling Code. This is a great opportunity to make a real difference by helping customers, resolving concerns and supporting continuous service improvement.