Customer Services / Data skills Temporary Customer Service Representative (10-Month Contract) - Basingstoke - £15 per hour Are you an organised, people-focused professional who thrives in a fast-paced customer environment? Our client is looking for a Customer Service Representative to support UK-wide clinical and industrial customers for a 10-month temporary assignment. This role is based in Basingstoke, with plenty of available parking You’ll play a key part in ensuring customers receive exceptional service - from managing orders and resolving delivery queries to coordinating with internal teams to keep everything running smoothly. What You’ll Be Doing Managing customer data - keeping records accurate and up to date for compliance and audit purposes. Processing quotations & orders - raising quotes, orders and schedule agreements to agreed service levels. Handling customer enquiries - providing friendly, efficient support via phone and email. Working cross-functionally - collaborating with distribution, planning, finance and sales operations to resolve issues and manage expectations. Investigating queries & complaints - taking ownership and ensuring swift resolution. Tracking deliveries - liaising with courier partners and monitoring shipment progress. Supporting daily operations - contributing to daily meetings and managing shared inboxes. Maintaining performance targets - helping achieve Lines On Time In Full (LOTIF) goals. Promoting safety & compliance - following company policies and encouraging safe working practices. What We’re Looking For Customer service experience - ideally in a team-based, customer-facing environment. Strong communication skills - confident, clear and professional. Excellent organisation & attention to detail - able to manage multiple tasks accurately. Problem-solving mindset - proactive and solutions-focused. SAP experience - desirable but not essential. Good MS Word & Excel skills - intermediate to advanced level. Pharmaceutical or scientific industry exposure (preferred but not required). What’s On Offer £15 per hour 10-month temporary contract Basingstoke location with parking Supportive team environment Opportunity to gain experience in a leading scientific/industrial organisation If you feel you have the required skills to be able to 'hit the ground running' in this role - please apply, and we will be in touch to discuss further. 4797671