WoolpitHealth Centre is seeking a professional and personable Medical Receptionist to join our busy and dedicated team. This is a key role within the practice, focused on delivering a friendly, efficient, and high-quality service to our patients while supporting the smooth day-to-day running of the Practice.
We welcome applications from individuals with experience in healthcare administration, particularly within the NHS. However, we also encourage candidates with strong transferable skills, excellent communication and a genuine passion for patient care to apply.
As a Medical Receptionist, you will play a pivotal role in shaping the patient experience. You will be the first point of contact for patients, helping them access the appropriate services and responding to enquiries in a professional and compassionate manner.
Our Reception Team operates on a variable shift pattern between 08:00 and 19:00. The post holder must be adaptable and willing to work across these hours to support the needs of the service.
This is an excellent opportunity to join an experienced and supportive team committed to delivering high standards of patient care.
Job responsibilities
Key Responsibilities
To ensure that an effective and efficient reception service is provided to patients and any other visitors to the practice
To deal with all general enquiries and explain surgery procedures
Answering the telephone and call navigating to appropriate clinicians or healthcare professional depending on the presenting condition
Booking, amending and cancelling patients appointments, ensuring optimum efficiency of the appointment system
Monitoring and processing online requests via Anima alongside the duty GPs
Receiving and recording requests for home visits, ensuring clinicians have the necessary paperwork
To undertake various administrative actions such as scanning and uploading patient documentation as part of the workflow process, ensuring that correspondences such as reports and results are filed electronically in the correct patient record
Opening up/locking up of practice premises and maintaining security
Processing and distributing incoming and outgoing mail
To take messages accurately and pass on information
Filing and retrieving paperwork and medical records as necessary
To monitor daily inboxes and process digital requests
To working collaboratively as part of a team in a fast-paced environment
To provide general administrative support such as filing, photocopying and scanning
Inputting data and coding patients healthcare records as necessary
Resolving low level IT issues and reporting complex IT problems to the relevant organisation
To be flexible and provide cover for staff sickness and annual leave as needed
To carry out any reasonable duties requested by the Doctors, Practice Manager, Operations Manager Reception Manager or Lead Receptionist
Benefits
Benefits of working for Woolpit Health Centre include:
* Attractive rates of pay with annual pay review (not agenda for change)
* Regular one-to-ones to aid good communication
* Generous annual leave entitlement
* Voluntary overtime when available
* Plenty of training opportunities
* Membership of the NHS contributory pension scheme including:
The NHS Pension Scheme is a defined benefits scheme
Life insurance
Family benefits including an adult dependants pension and childrens pension
Ill health benefits
* Free uniform
* Option of NHS discount and Blue Light Card for retail/dining/holidays
Other
* Flexibility within working hours to cover extra sessions for holiday and sickness
Skills
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Effective time management
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Ability to follow policies and procedures
* Competent in the use of Office and Outlook
Qualifications
* Educated to GCSE level or equivalent
* Active signposting or Care Navigator training qualification
Personal Qualities
* Polite and confident
* Flexible and cooperative
* Motivated
* Problem solver with the ability to process information accurately and effectively, interpreting data as required
* Sensitive and empathetic in distressing situations
* Ability to work under pressure / in stressful situations
* Able to communicate effectively and understand the needs of the patient
* Punctual and committed to supporting the team effort
Experience
* Experience of working with the general public
* Experience of working in a primary care environment
* Experience of working in a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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