General Practice Administrator / Receptionist / Clinical Coder
Job summary
This is a varied role combining reception duties, administrative support, and clinical coding responsibilities. The successful candidate will be an integral part of the team, ensuring the smooth day-to-day running of the practice and maintaining accurate clinical records.
Main duties of the job
Reception & Patient Services
* First point of contact for patients in person and by telephone
* Booking and managing appointments
* Handling patient queries with professionalism and sensitivity
* Processing repeat prescription requests
* Liaising with clinical staff and external healthcare providers
Administration
* Scanning, filing, and summarising incoming patient correspondence
* Updating patient records in line with data protection and confidentiality standards
* Supporting clinical and management staff with administrative tasks
* Assisting with the organisation of clinics, recalls, and routine audits
Clinical Coding
* Accurately read-code incoming correspondence into patient records
* Extract relevant information from hospital letters and clinical documents
* Identify significant diagnoses, procedures, and test results
* Support quality improvement initiatives such as QOF, and local enhanced services
About us
We are a friendly and progressive GP surgery committed to delivering high-quality patient care. We pride ourselves on supporting our team and encouraging career development. Due to internal growth, we are looking to appoint a motivated and flexible individual to join our administrative team.
We have just over 6600 patients across 2 sites. Our branch surgery is due to relocate to a newly purpose built surgery on Llantrisant Road nr Rhydlafar Drive.
Job description
Job responsibilities
Job Purpose:
To provide comprehensive administrative andreception support within the GP practice. The postholder will also contributeto accurate clinical record-keeping through clinical coding of incomingcorrespondence. They will ensure a high standard of service to patients,clinicians, and the wider healthcare team while maintaining confidentiality andprofessionalism.
Main Duties and Responsibilities:Reception Duties:
- Greet and assist patients at the frontdesk and by telephone in a courteous, efficient, and confidential manner.- Book, amend, and cancel appointments using the clinical system.- Deal with general patient queries and direct clinical matters to appropriatestaff.- Process requests for home visits and communicate them to GPs.- Handle prescription requests following practice protocol.- Monitor waiting areas and ensure they are clean, welcoming, and safe.
Administrative Duties:
- File and scan patient documents into theclinical system accurately.- Assist in the summarising of patient records.- Respond to administrative queries from patients, clinicians, and otherorganisations.- Assist with recall processes for chronic disease management, vaccinations,etc.- Provide admin support for audits, reports, and meetings.
Clinical Coding Duties:
- Review and code incoming clinicalcorrespondence (hospital letters, discharge summaries, investigation results).- Ensure coding reflects relevant diagnoses, procedures, and investigations.- Support accurate data entry for QOF (Quality Outcomes Framework), IIF(Investment and Impact Fund), and local enhanced services.- Work with clinical and management teams to maintain coding accuracy acrossthe practice.
Other Duties:
- Attend and participate in team meetings,training, and appraisals.- Maintain a good working knowledge of practice policies and procedures.- Maintain confidentiality and data protection at all times.- Support colleagues during absences or busy periods.- Carry out other reasonable duties as requested by the management team.
Job description
Job responsibilities
Job Purpose:
To provide comprehensive administrative andreception support within the GP practice. The postholder will also contributeto accurate clinical record-keeping through clinical coding of incomingcorrespondence. They will ensure a high standard of service to patients,clinicians, and the wider healthcare team while maintaining confidentiality andprofessionalism.
Main Duties and Responsibilities:Reception Duties:
- Greet and assist patients at the frontdesk and by telephone in a courteous, efficient, and confidential manner.- Book, amend, and cancel appointments using the clinical system.- Deal with general patient queries and direct clinical matters to appropriatestaff.- Process requests for home visits and communicate them to GPs.- Handle prescription requests following practice protocol.- Monitor waiting areas and ensure they are clean, welcoming, and safe.
Administrative Duties:
- File and scan patient documents into theclinical system accurately.- Assist in the summarising of patient records.- Respond to administrative queries from patients, clinicians, and otherorganisations.- Assist with recall processes for chronic disease management, vaccinations,etc.- Provide admin support for audits, reports, and meetings.
Clinical Coding Duties:
- Review and code incoming clinicalcorrespondence (hospital letters, discharge summaries, investigation results).- Ensure coding reflects relevant diagnoses, procedures, and investigations.- Support accurate data entry for QOF (Quality Outcomes Framework), IIF(Investment and Impact Fund), and local enhanced services.- Work with clinical and management teams to maintain coding accuracy acrossthe practice.
Other Duties:
- Attend and participate in team meetings,training, and appraisals.- Maintain a good working knowledge of practice policies and procedures.- Maintain confidentiality and data protection at all times.- Support colleagues during absences or busy periods.- Carry out other reasonable duties as requested by the management team.
Person Specification
Qualifications
Essential
* QualificationsGCSEs (or equivalent) including English & Maths
* Experience - Reception/admin experience in a GP practice or healthcare setting
* - Experience with EMIS Web, SystmOne, or similar systems
* - Clinical coding and scanning experience
* kills and Knowledge- Strong IT skills (Microsoft Office, clinical systems)
* - Excellent communication and interpersonal skills
* - High level of accuracy and attention to detail
* - Understanding of confidentiality, data protection, and GDPR
* Personal Attributes- Team player with a flexible attitude
* - Calm under pressure
* - Proactive and self-motivated
* - Empathetic and patient-centred
* Other Requirements- Able to work occasional overtime if required
* - Reliable and punctual
Desirable
* NVQ Level 2/3 in Business Admin or Health & Social Care
* Experience with QAIF/QOF
* - Knowledge of Read coding
* Experience summarising patient records
* Understanding of NHS structure and primary care services
* Interest in professional development
Person Specification
Qualifications
Essential
* QualificationsGCSEs (or equivalent) including English & Maths
* Experience - Reception/admin experience in a GP practice or healthcare setting
* - Experience with EMIS Web, SystmOne, or similar systems
* - Clinical coding and scanning experience
* kills and Knowledge- Strong IT skills (Microsoft Office, clinical systems)
* - Excellent communication and interpersonal skills
* - High level of accuracy and attention to detail
* - Understanding of confidentiality, data protection, and GDPR
* Personal Attributes- Team player with a flexible attitude
* - Calm under pressure
* - Proactive and self-motivated
* - Empathetic and patient-centred
* Other Requirements- Able to work occasional overtime if required
* - Reliable and punctual
Desirable
* NVQ Level 2/3 in Business Admin or Health & Social Care
* Experience with QAIF/QOF
* - Knowledge of Read coding
* Experience summarising patient records
* Understanding of NHS structure and primary care services
* Interest in professional development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Llandaff & Pentrych Surgery
Address
19a High Street
Llandaff
Cardiff
South Glamorgan
CF5 2DY
Employer's website
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