♂️ Claims Advisor (Bike Enthusiast) – Entry to Mid-Level
Location: Redhill
Salary: £24,000–£26,000 + quarterly bonus (OTE £30K)
Hours: Monday – Friday, 8.30am–5pm or 9am–5pm
Benefits: 23 days holiday + bank holidays | Pension | Social team nights out | Brand-new offices with pool table & outdoor patio | Cycle to work scheme | Life assurance | Season ticket loan | Enhanced maternity/paternity pay | Car leasing agreement | Paid dental check-ups | Referral scheme | Trade & Merlin discounts
Are you bike-mad and customer-focused?
Whether you're just starting out or already have hands-on experience, this is a brilliant opportunity to turn your passion for bikes into a rewarding career. Our client is hiring for a Claims Advisors at either junior or experienced levels to join their dynamic and growing company that puts customer care and cycle knowledge at the forefront.
You'll be a key part of the customer claims journey, guiding bike owners with empathy, practical insight, and genuine care—helping them get back in the saddle after a claim.
What You’ll Be Doing:
* Acting as the primary point of contact for customers via phone, email, and online platforms.
* Delivering outstanding service while guiding claimants through the end-to-end claims process.
* Conducting or assisting with bike inspections and servicing (carbon frame assessments for experienced hires).
* Managing customer records, internal databases, and supporting administrative tasks.
* Handling logistics such as sales orders, shipping, salvage sales, and third-party recoveries.
* Spotting and escalating any suspicious or potentially fraudulent claims.
* Representing the business at occasional cycling events (for those with technical skills).
What We’re Looking For:
For Junior-Level Candidates:
* A genuine love for bikes (personal or workshop experience welcomed).
* Great communication and problem-solving skills.
* Comfortable with basic admin tasks and Microsoft Office.
* Empathetic, calm under pressure, and eager to learn.
* A can-do attitude and strong attention to detail.
For Experienced-Level Candidates:
* Cytech qualification or proven professional bike repair experience.
* Confident in bike assessments, servicing, and maintenance.
* Strong verbal and written communication across all customer touchpoints.
* Proactive, organised, and skilled at managing multiple cases.
* Experience with claims handling or technical customer service is a plus.
Ready to combine your love for bikes with a fulfilling career? Apply now by sending your CV in Word format.
***For your information:
*Interested? Please send your CV in as a Word format only
**Please only apply if you are already eligible to work in the UK
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