What you’ll be doing:
* Working closely with a small team of managers to make sure the store runs like clockwork every day.
* Taking responsibility for the day to running of the store, often being the only manager in with accountability for the full shop.
* Work alongside a team to complete all tasks, ensuring our customers are served efficiently and safely.
* People management is also big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
* Where we have close knit networks of convenience stores it may mean that you need to help another store now and then.
What makes a great customer & trading manager:
* Previous line management responsibilities in a fast-paced, operational environment.
* Provides brilliant customer service, and coaches a team to do the same.
* Delivers KPI's or other performance indicators.
* Can manage disciplinaries, performance issues or other similar employee relations issues.
* Leads operations and comfortable doing this alone in the absence of more senior management.
Essential Criteria:
* A track record of delivering brilliant customer service and coaching colleagues to do the same.
* Experience of leading a team in a fast-paced, customer-facing environment — you’ve motivated others, driven performance, and kept operations running smoothly.
* Operational leadership skills — you’ve taken responsibility for store operations in the absence of more senior managers.
* Demonstrated success in meeting or exceeding KPIs — whether it’s sales, availability, customer satisfaction or colleague engagement, you’ve made a measurable impact.
* Has managed employee relations issues, including performance and absence management.
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