Porter
Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
As Porter, you will play a key role in shaping first and last impressions, ensuring every guest arrival and departure is seamless, welcoming and memorable. You will support guests with their luggage and assist with a variety of requests, delivering attentive and personalised service while maintaining the highest standards of professionalism. This role is ideal for an enthusiastic and service‑driven individual who enjoys being active, engaging with guests and creating a positive experience from the very first interaction.
Key Responsibilities
1. Welcome guests warmly on arrival, providing a courteous and professional first impression
2. Assist guests with luggage during arrival, departure and internal movements throughout the hotel
3. Support the Front Office team with arrivals, departures and guest requests
4. Provide information on hotel services and local area highlights when required
5. Ensure luggage storage areas are organised, secure and efficiently managed
6. Respond promptly to guest requests, ensuring a personalised and seamless experience
7. Maintain cleanliness and organisation of the entrance, lobby and porter stations
8. Handle guest belongings with care, ensuring security and discretion at all times
9. Support operational tasks and assist other departments as required
10. Ensure compliance with all health, safety and security policies and procedures
11. Maintain accurate communication with the team to ensure smooth service delivery
Core Competencies
We are seeking a professional and service‑driven individual who brings energy, attention to detail and a strong guest focus. You should have:
12. Previous experience in a guest‑facing role, ideally within a luxury hotel environment
13. Strong attention to detail, with a commitment to maintaining presentation and service standards
14. Ability to work efficiently in a fast‑paced, high‑standards environment
15. Good organisational skills, with the ability to manage multiple guest requests effectively
16. Clear and professional communication skills, with a warm and engaging approach
17. A proactive mindset, with the ability to anticipate guest needs and support smooth operations
18. Impeccable personal presentation, reflecting the standards of a luxury brand
19. A collaborative approach, working closely with Front Office and other departments
20. Physical capability to carry out the operational demands of the role, including luggage handling
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
21. Competitive salary designed to recognise excellence
22. Workplace pension
23. Company sick pay
24. Additional holiday allowance
25. Access to BenefitHub's exclusive retail, wellness and travel privileges
26. Friends & Family preferred rates at Marriott hotels worldwide
Career Development
27. Clear pathway for internal promotions and transfers
28. Cross-department training to refine your craft and broaden your expertise
29. Expert-led development programmes
30. Continuous learning through structured programmes
31. Premium e-learning platform access
32. Be part of an exclusive pre-opening experience shaping the future of the property
Wellbeing Support
33. Employee Assistance Programme
34. Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
35. Food & Beverage discounts across Marriott properties
36. Year-round wellbeing initiatives and wellness activities
Recognition & Appreciation
37. Award programmes celebrating exceptional performance
38. The Astor Awards
39. Distinctive Moments celebration
40. Long service awards
41. Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
42. Vibrant social calendar with team events and engagement activities
*Terms and Conditions Apply
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.