Primary Details
Time Type: Full time Worker Type: Employee
Head of E-Trade Operations
The Opportunity:
We have a great opportunity for you to join our Operations team at QBE! The Head of E-Trade Operations will be responsible for overseeing the end-to-end SME Operations proposition and managing the E-Trade platform. This role plays a critical part in ensuring that all services provided are appropriate, effective, and aligned with stakeholder expectations. The successful candidate will lead a diverse team and work closely with internal and external stakeholders to drive operational excellence and enhance the overall customer experience.
With hybrid office working and excellent benefits including 30 days holiday, you will be working in a supportive and inclusive environment. We’re the down-to-earth, international insurer that is neither too big nor small, so you can make a real impact!
Your New Role:
Strategy and Planning
1. Work with Underwriting Leaders to define the strategic vision for SME to achieve growth and profitability objectives.
2. Implement a customer centred SME operating model in which strategic priorities are informed by customer and market insights, supported by data driven decision making.
3. Develop and maintain relationships with key internal stakeholders to facilitate efficient operational workflow and seamless end to end service proposition.
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