Locations Considered: Manchester, London, Birmingham, Bristol
We operate a hybrid model of 3 days in the office and 2 days working from home, please only apply if you are comfortable with this arrangement.
Why this job matters
As a Solution Architect Specialist, you sit at the centre of delivering meaningful digital transformation for our customers and for the business. Your technical leadership ensures every solution is secure, scalable, and aligned to both customer goals and organisational strategy.
You'll help shape the reputation of our team by designing solutions that are robust, future-ready, and simple for customers to adopt. Through collaboration, clear communication, and a commitment to delivering outcomes, you'll play a key role in ensuring every customer experiences solutions that simply work — better on BT.
What you'll be doing
• Collaborate with colleagues, stakeholders, and customers to design and deliver reliable, fit‑for‑purpose digital solutions across both office-based and remote environments.
• Work directly with customers to understand their needs, build trusted relationships, and ensure solutions align with their priorities.
• Communicate clearly and effectively, simplifying complex challenges for a wide range of audiences.
• Take ownership of the end‑to‑end solution architecture lifecycle — from requirements gathering through to delivery readiness.
• Ensure all solutions meet required security, compliance, and regulatory standards.
• Identify, assess, and mitigate risks to support successful project delivery.
• Drive continuous improvement and influence better ways of working.
• Build strong partnerships across teams and support colleagues to achieve shared outcomes.
What experience you'll need
You will bring advanced capability across key architecture and delivery disciplines, including:
• Solution architecture, solution design, and system design (advanced).
• Requirements gathering, requirements analysis, and service delivery optimisation (advanced).
• Cloud compute experience, including infrastructure and platform solutions delivered via third‑party providers (advanced).
• Bid management, proposal development, and product roadmap development (advanced).
• Change management and technology strategy, with the ability to align solutions to business goals (advanced).
• Strong communication, negotiation, presentation, and stakeholder engagement skills.
• Intermediate experience across areas such as risk management, regulatory compliance, business analysis, learning ability, and vendor management.
Specialist Contact Centre Expertise (one or more of):
• Data Centre Technology (DC Tech)
• Genesys Cloud Contact Centre
• Avaya Contact Centre
• Contact Centre Applications
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people – whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but – more than that – you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
Benefits of working for BT include:
• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer's leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100's of retail discounts including the BT shop
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.