Picturehouse Cinemas Ltd
Supervisor - Exeter
We are looking for an experienced and enthusiastic Supervisor who can bring a passion for excellent customer service to this exciting venue. As a Supervisor, you will be out there on the floor of the cinema living our value of ‘Nothing is too much trouble’ and supporting the Customer Service Assistants in delivering exceptional service. In addition to this you will be supporting the cinema Duty Managers is the smooth daily operation of the cinema.
Opened in 1996, Exeter Picturehouse sits within the city walls on the site of a 1930s bus garage. During exploration prior to redevelopment, the ground was found to contain Roman artefacts. Architects Burrell Foley Fischer designed a stylish, modern cinema in sympathy with its historic location, and which had to take into account its position on a steep hill. The light and airy first-floor café-bar offers sweeping views over the Devonshire countryside.
Please note there is a requirement to work 40 hours per week over any of the seven days with regular work in the evenings and weekends.
In return we offer an incredible package of staff perks with something for everyone, this includes:
Competitive pay, double pay on bank holidays, sales bonuses, late night working allowance, unlimited free cinema tickets, free guest tickets, free Cineworld tickets, free hot and draught soft drinks, food & drinks discounts, eye care vouchers, paid breaks, increased pension contributions, cycle to work scheme, career development opportunities, company sick pay, employee assistance plan, and free 24/7 virtual GPs.
Responsibilities include but are not limited to:
* Cash Handling (Including Reconciliation)
* Food Handling and Stock Control
* Use of Technology (e.g. IT Systems, Till Operations, Telephones)
* Increasing Sales
* Maintaining Standards
* Dealing Face to Face with Large Groups of People
* Addressing and Resolving Complaints
* Induction and Training of Customer Service Assistants
* Coaching Customer Service Assistants
* Monitoring Compliance and Maintaining Standards
We’re passionate about our People and their career aspirations. If you see yourself as a Duty Manager of the future we have the development opportunities and training to support you in that aspiration.
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