We Make Morrisons…
From a Bradford market stall to the UK’s fourth largest supermarket, we are proud to be the Yorkshire food retailer serving customers across the UK with almost 500 stores and an online home delivery service. Our business mainly focuses on food & grocery, and uniquely, we source & process most of the fresh food we sell through our own manufacturing facilities.
We’re looking for an Operations Manager to join our team. Our Operations Managers play a key role in helping our business grow and succeed. It’s their job to ensure store operations run smoothly, making Morrisons a better place for customers to shop and colleagues to work.
Deputising for the Store Manager, it’s important that our Operations Managers create an inclusive environment where all managers and colleagues feel valued. By role modeling great leadership skills, they oversee all aspects of the store, including achieving operational KPI targets, driving high store standards, ensuring safe and legal compliance, and motivating managers to create a high-performing, engaged team.
As the Operations Manager, your responsibilities include:
1. Being accountable for end-to-end store operations, ensuring appropriate resources to deliver routines to the highest standards.
2. Identifying, developing, and mentoring talent across the store and wider region to create a pipeline of successors.
3. Building the capability of the Management team through stretching their accountability and creating development plans.
4. Partnering with the People Manager to embed a culture of adaptability and support managers through change.
5. Ensuring compliance with food safety laws and safe working practices across all departments.
6. Supporting Managers with proactive action plans to improve departmental performance.
7. Contributing to the annual Store plan with a commercial mindset to maximize performance.
8. Developing local ideas within the framework to exceed sales targets and motivate colleagues.
9. Building relationships with key stakeholders to deliver continuous improvements for customers.
10. Leading by example to deliver exceptional standards and performance, focusing on customer needs.
11. Overseeing processes affecting product availability and building management capability to feedback for continuous improvement.
12. Engaging directly with customers to gather feedback and incorporate it into improvement plans, working with central teams for ongoing service enhancement.
How do we say thank you?
You will play a vital role in our business, impacting our success. We offer excellent training, support, and development, along with a competitive salary and superb benefits package.
Want more?
Our benefits include a generous bonus, attractive pension scheme, private healthcare, colleague discounts, and family-friendly policies such as 26 weeks maternity and adoption leave, neonatal and fertility leave.
Take a look at some of the areas customers don’t see, like warehouses and canteens, through our 360 tour.
About you
Our operations managers need previous retail experience, managing large customer-facing, high-turnover operations (over £150k weekly). You also need:
* Strong leadership and listening skills.
* The ability to influence and inspire innovative approaches.
* Excellent coaching skills for consistent team development.
* A passion for talent development and team culture.
* Problem-solving skills to build trust and resolve challenges.
* Ability to set clear, aligned objectives for departments.
* A collaborative mindset fostering teamwork.
We are an equal opportunities employer and welcome applications from all sections of the community.
About us
For over 100 years, we’ve been providing a unique shopping experience. With nearly 500 stores, our team delivers food essentials, great service, and a vibrant shopping environment, encouraging customers to keep coming back.
As the UK’s 4th largest supermarket, we serve over 11 million customers weekly, focusing on freshness and in-store preparation of food. Our fast-paced environment is supported by industry-leading training, with many store managers starting on the shop floor, supporting colleagues and serving customers effectively.
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