Job Purpose:
To assist the Fitness manager with the daily operation of Colets Gym and the areas/studios that fall within the gym and provide excellent customer service to our members.
Role and Responsibilities:
Members
Always provide excellent Customer Service .
Listen to member feedback and be proactive
Promote G ym challenges and Incentives
Assist with the programme co-ordination of group classes/group inductions taken by the gym team
To be friendly with all members.
To motivate and support members with all aspects of their training.
To be proud of your work and helpful to
members.
Carrying out pre-exercise procedures for gym users as per the NOP
Lead group inductions and express classes
To conduct health assessments for members u sing the health system and app.
People
Support your fellow colleagues
Operations
Ensure adherence to Colets own rules and regulations
Adherence to Health and Safety regulations in all areas of the fitness department
All staff should be fully aware of and understand the departmental NOP, the clubs emergency procedures and the clubs emergency action plan
M aint ain the gym Equipment to a high standard & report any faults/ damage to the Fitness Manager
Maintain high standards of cleanliness in the gym and complete relevant daily cleaning checklists.
Work in accordance with the rota produced by the Fitness Manager. There may, however, be instances of your being asked to cover shifts at short notice due to absences
Attend regular staff meetings and training sessions .
Finance
Be aware of the fitness budget
Cultural / Values
As a part of the Colets Team, commit to the company values and personality.
Be aware of the core business anchors of Colets
and assist your manager in embedding them into you r department:
Create the right environment
Create a Great place to work
Go beyond customer satisfaction
Personalise every journey
Generate extra profit to fuel growth
Commit to our goal of a unified Team & Growing the business
KPIs:
1. NPS Score for gym
Qualifications / Educational Requirements:
Level 2 Gym Instructor required
Level 3 PT or Group X Qualification
Required
Preferred Skills:
Essential
IT Proficiency
Level 2 Gym Qualified
Level 3 PT or Group X Qualification
Excellent Communication
Preferable
DBS checked
Experience in a Private Health Club environment
Experience working with age groups ranging 5yrs 94yrs
Experience w orking
within a gym .
Knowledge of how to design gym programs & perform gym inductions
Experience of floor walking, instructing members on gym equipment, good customer service and cleaning.
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