Are you ready to step into a leadership role where every day is an opportunity to create memorable guest experiences?
At Fairfield Inn & Suites Plymouth, NH, we’re a team dedicated to delivering warm hospitality and outstanding service. We’re thrilled to be growing, and we’re on the lookout for a Front Desk Supervisor to lead and inspire our front desk team!
Pay: $19–$21 per hour
Schedule/Shifts: Full-Time- weekends and holidays- Flexibility in your schedule
What You’ll Do:
As our Front Desk Supervisor, you’ll be setting the tone for an exceptional guest experience. You'll lead a team of associates, ensuring smooth day-to-day operations while delivering the genuine care and attention our guests deserve.
* Be the welcoming face — Create a friendly and efficient atmosphere for both guests and staff.
* Lead by example — Display exemplary professionalism and service that inspires your team.
* Empower the team — Train, coach, and support Guest Representatives and Night Auditors.
* Take charge — Act as Manager on Duty when needed, ensuring hotel operations run smoothly.
* Drive results — Assist with revenue management strategies and produce accurate financial reports.
* Keep it consistent — Ensure company policies, procedures, and brand standards are upheld.
* Prioritize safety — Stay informed on local health and safety codes and ensure compliance.
Keywords: customer service, receptionist, administrative, front desk, front desk supervisor
* Minimum 1-2 years hotel front desk experience required *
* Excellent communication skills, both written and oral, to communicate with guests, potential guests, and fellow employees
* Comfortable with hotel computer reservation systems- Marriott & Fosse knowledge a PLUS
* Ability to teach adult learners
* Available to work a flexible schedule ( Nights & weekends )
* Full Time Benefits: Health & Dental, PTO & 401K
* Brand Wide Hotel Room Discounts
* Company Wide Hotel Room Discount Program
* Annual Review Program
* Extensive Room for Growth
* Paid Training
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