Customer Service Advisor working for a well known company based in Sheffield - S2 area. The role is to provide an excellent level of professional customer service for their customers and ensuring that they become a customer for life.
We are looking for people who have previous customer service experience supporting customers with their returns journey.
Excellent opportunity to become part of a new project, where ongoing enhancements and valuable team work is rewarded.
Working Hours : Monday to Friday - 8am to 8pm (8hr shift)
1 in 5 Weekend working - Saturday - 9am to 6pm / Sunday - 10am to 5pm
3 Weeks Training - with opportunity to potentially do home working / Hybrid role
Role Responsibilities :
1. Supporting customers through their journey
2. Inbound with customers through telephony, SMS and WebChat
3. Taking ownership and responsibility of customers queries, providing "right first time" resolution to minimise repeat queries
4. To meet call quality standards
5. Meet individual and contact centre targets based on the volume and quality of call resolution
6. Assessing needs and taking appropriate action
7. Identifying customer pain points
Key Requirements :
8. Excellent clear and concise communication skills
9. Excellent listening skills
10. Excellent time management and problem solving skills
11. Good ability to work within a fast paced environment
12. Knowledge of PC systems, MS Word, Excel and keyboard skills
If this is the role for you, please upload your CV, or email your CV to / or call 01509 213000 ask for Michelle.