Job Title: Customer Service Advisor Location: Chester (Hybrid – 1 day in the office following training) Department: Customer Service Reporting to: Customer Service Team Manager Salary: £24,286 per annum Working Hours: Full-time | Monday to Friday, 8:30am–6:00pm | Rotated Saturdays, 10:00am–2:00pm Contracted Hours: 8:00am–8:00pm, Monday to Friday; 10:00am–2:00pm on Saturdays (rota-based) ________________________________________ About the Role We are currently recruiting for a Customer Service Advisor to join a busy inbound customer service team. This role involves managing enquiries from a wide range of stakeholders, ensuring all interactions are handled professionally and efficiently to deliver a high standard of service. The successful candidate will work closely with internal teams to resolve queries and support the delivery of a seamless customer experience. A strong focus will be placed on first-call resolution and maintaining clear and accurate communication records. ________________________________________ Key Responsibilities • Handle a high volume of inbound customer calls in a fast-paced environment • Manage queries via the shared Customer Service email inbox • Liaise with internal teams to ensure prompt and effective resolution of complaints • Support the Customer Relations team as needed • Maintain accurate records within the internal tracking system (STARS) &b...