Why Join Us
We are looking for a Contract Coordinator to join us on a permanent basis at our Redditch site, supporting the delivery of excellent client service and the successful management of client contractual requirements.
What You'll Be Doing
Key Accountabilities
1. Handle inbound calls from customers and clients regarding maintenance queries, delivering exceptional customer service and escalating issues where appropriate to maintain high service standards.
2. Respond promptly to customer and client enquiries and new job requests received via email.
3. Accurately capture and record job requirements and priorities using in‑house systems and client portals.
4. Book, schedule, and coordinate engineer and contractor appointments, taking account of client requirements and operational constraints to minimise disruption.
5. Take ownership of customer queries and aim to resolve issues at first point of contact, ensuring all stakeholders are kept informed of any changes, delays, or updates.
6. Complete Customer Support Centre administrative tasks, including monitoring shared inboxes and CAFM systems.
7. Liaise with internal departments and external contractors to obtain job progress updates and estimated times of arrival (ETAs).
8. Proactively follow up with contractors to secure outstanding job updates.
9. Manage multiple tasks effectively and meet deadlines within a fast‑paced environment.
10. Work closely with the Account Manager to support the achievement of client and business objectives.
11. Assist the Account Manager in meeting key performance indicators (KPIs) across client accounts.
What We're Looking For
Specific Qualifications
12. GCSE (or equivalent) qualifications in Maths and English.
Knowledge and Experience
13. Proven customer service experience.
14. Excellent verbal and written communication skills.
15. Experience working effectively in a fast‑paced environment.
16. Proficient in Microsoft Office applications and confident using IT systems.
17. Strong administrative and organisational skills with high attention to detail.
18. Effective time management skills with the ability to prioritise workloads.
19. Ability to process data quickly and accurately, while collaborating effectively with team members.
When you join us, you’ll receive
20. Salary: £26,437 per annum
21. 4% bonus, subject to achievement of targets
22. 25 days annual leave + Bank Holidays.
23. Group personal pension scheme of matched contributions between 5% and 6%
24. Life Assurance
25. Funded Training Sponsorship Scheme
26. Discounts, vouchers, and financial aid programs
Don’t miss out on this great opportunity, and apply today by clicking on the ‘apply’ button.
Requisition ID
2026-8539
Key Accountabilities
27. Handle inbound calls from customers and clients regarding maintenance queries, delivering exceptional customer service and escalating issues where appropriate to maintain high service standards.
28. Respond promptly to customer and client enquiries and new job requests received via email.
29. Accurately capture and record job requirements and priorities using in‑house systems and client portals.
30. Book, schedule, and coordinate engineer and contractor appointments, taking account of client requirements and operational constraints to minimise disruption.
31. Take ownership of customer queries and aim to resolve issues at first point of contact, ensuring all stakeholders are kept informed of any changes, delays, or updates.
32. Complete Customer Support Centre administrative tasks, including monitoring shared inboxes and CAFM systems.
33. Liaise with internal departments and external contractors to obtain job progress updates and estimated times of arrival (ETAs).
34. Proactively follow up with contractors to secure outstanding job updates.
35. Manage multiple tasks effectively and meet deadlines within a fast‑paced environment.
36. Work closely with the Account Manager to support the achievement of client and business objectives.
37. Assist the Account Manager in meeting key performance indicators (KPIs) across client accounts.
Specific Qualifications
38. GCSE (or equivalent) qualifications in Maths and English.
Knowledge and Experience
39. Proven customer service experience.
40. Excellent verbal and written communication skills.
41. Experience working effectively in a fast‑paced environment.
42. Proficient in Microsoft Office applications and confident using IT systems.
43. Strong administrative and organisational skills with high attention to detail.
44. Effective time management skills with the ability to prioritise workloads.
45. Ability to process data quickly and accurately, while collaborating effectively with team members.
When you join us, you’ll receive
46. Salary: £26,437 per annum
47. 4% bonus, subject to achievement of targets
48. 25 days annual leave + Bank Holidays.
49. Group personal pension scheme of matched contributions between 5% and 6%
50. Life Assurance
51. Funded Training Sponsorship Scheme
52. Discounts, vouchers, and financial aid programs
Don’t miss out on this great opportunity, and apply today by clicking on the ‘apply’ button.