Job Description
Our client is looking for a friendly, customer focused candidate to join them on a Permanent basis as a Customer Helpdesk Advisor.\n\nYou will be joining a friendly & supportive Helpdesk team, to answer customer calls, supporting them with queries and remote tech support.\n\nSomeone with strong customer service or contact centre based experience, plus a good understanding of technology / computers would fit well in this team. Full training will be given.\n\nLocation: Due to location, candidates will need to have access to their own transport. Free parking on-site.
\n\nHours: 37.5 per week.\n\nShifts: \n\nShifts will be a range of early, days, and evenings (including some weekends):\n\n6am-2:30pm / 8am-4:30pm / 9am-5:30pm / 10:30am-7pm / 2:30pm-11pm (worked from home) / 3:30pm-12am (worked from home)\n\nSalary: £23,810 per annum + excellent benefits + fast progression\n\nKey Duties:\n\nSpeaking with customers to remotely diagnose and rectify faults logged on equipment.\nKeeping customers informed at all times of progress of work.\nReport escalations to relevant departments.\nUpdate internal system to ensure smooth communication between departments.\nDocument customer specific information.Skills & Experience:\n\nGood attitude and communication style when dealing with customers.\nStrong verbal and written communication skills.\nCompetent PC user including Microsoft package.\nGood understanding of technology / IT.\nAble to build rapport with customers.\nAccess to own vehicle due to location.Benefits: \n\n23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension, discounted gym membership.\n\nIf you feel you have the experience and drive to succeed in this role, apply today! We expect to fill these positions quickly, so don't delay and apply today - we'd love to hear from you