CRM Technical Solutions Analyst
We're looking for an experienced CRM Technical Solutions Analyst to act as the technical authority across CRM platforms, working closely with the DevOps Manager and CRM Business Analyst to deliver robust, end-to-end CRM solutions.
The Role
You'll assess, design, and validate technical CRM solutions, manage CRM projects through their full life cycle, and work with business and CX leaders to translate requirements into effective CRM configurations. You'll also support integrations, data quality, security considerations, and ongoing optimisation of the CRM environment.
Key Responsibilities
Partner with the CRM Business Analyst on solution design and validation
Own technical CRM delivery across projects and operations
Translate business workflows into CRM configuration
Produce and review technical design documentation
Support system integrations, data quality, and automation testing
Work with internal IT teams, third-party suppliers, and cyber security stakeholders
Skills & Experience
Strong experience as a Salesforce Business/Solutions Analyst or Architect
Hands-on experience with Microsoft Dynamics 365 a bonus
Experience with MuleSoft or similar integration platforms
Strong understanding of CRM configuration, data migration, and integrations
Confident communicator with a collaborative working style
You must be in a commutable distance from Milton Keynes and be eligible to work in the UK with excellent communication skills