Job Title:
Order Fulfilment Coordinator
Location:
Cambourne
Department:
SSC UK Customer Operations
Principal Purpose
The Order fulfilment team is responsible for the accurate loading, processing and administrative activities that support the order management process.
As a part of the order fulfillment team, the individual will assume the responsibility for successful order management, internal and customer communication, delivery status and invoicing responsibilities.
Principal Elements
* Working efficiently within CRM
* Sales order processing & invoicing in SAP
* Dealing with enquiries
* Processing credits, sales returns / Out of box failures and warranty replacement goods
* Processing of purchase orders to factories and third party suppliers.
* Maintaining e-mail inboxes
* Updating customer details in CRM
* Ensuring timely deliveries of orders to customers
* Liaising with customers and area managers
* Support demo processes and installations
* Identification of issues and working collaboratively with the appropriate support teams to solve at the root cause
* Continuous improvement of order transaction quality, revenue management and customer experience
* Drive order automation where appropriate
Candidate Requirements:
* Strong understanding, and experience of an Orders process flow from creation to invoice
* Receive and process orders to a consistently high quality
* Run acknowledgement exception reports and manage and administrate the resolution of order discrepancies including pricing, ship dates, and quantities
* Proactively manage disputes, working collaboratively with AP with resolution of any vendor invoice discrepancies
* Update customers and work collaboratively with internal teams to optimise business impact and revenue
* Research and resolve customer order issues
* SAP S/4 experience is essential.
* Salesforce experience preferred but not essential
* Microsoft Office skills at intermediate level
* Candidate must be able to work quickly and efficiently in a pressurized environment with a good work ethic
* Attention to detail is essential.
* Able and willing to learn new roles
* Customer focus, collaborative
* Continuous improvement mindset