Summary
**Important notice**
In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.
This is an exciting opportunity for someone with experience in event delivery and visitor programming who’s looking to develop their career with a high-profile charitable organisation. We’re looking for a creative, organised, and people-focused professional who loves to inspire and delight visitors through exceptional experiences.
As a Senior Visitor Experience Officer, you’ll take the lead in developing and delivering a dynamic programme of events and experiences across Anglesey Abbey and the wider Fenland portfolio, including Wicken Fen. You’ll ensure every experience is inclusive, engaging, and adaptable to seasonal demands, visitor needs, and organisational priorities.
Working closely with the Visitor Experience Manager and property teams, you’ll help shape new approaches to interpretation, programming, and partnership working—bringing fresh ideas that make every visit memorable.
You’ll work some weekends and evenings in line with planned events, with flexibility to support activities across the portfolio when needed.
What it's like to work here
You’ll work closely with the Anglesey Abbey and Fenland teams, based primarily at Anglesey Abbey, with opportunities to work across other special places in the Fenland portfolio, such as Wicken Fen National Nature Reserve and Houghton Mill.
What you'll be doing
As part of the Visitor Experience team, you'll be focused on leading a dynamic annual calendar of activities and events, working collaboratively and with an audience-focused approach. Working with the Visitor Experience Manager to support new approaches to programming across the portfolio and be on the look out for new opportunities.
You’ll work with external partners and specialist delivery teams to ensure quality and safety at the heart of all experiences and support the operational delivery of programmes and evening events, such as outdoor theatre and cinema.
You’ll help everything to run smoothly during projects, active conservation work, and busy school holidays throughout the year. You’ll work alongside colleagues across department to make sure everyone who visits has everything they need to enjoy their day.
You’ll have plenty of opportunities to talk to visitors, introducing them to all that makes the National Trust so special. You may also be managing and supervising others, including volunteers.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
1. knowledge of audience engagement and inclusive programming in heritage or cultural settings
2. strong leadership and team co-ordination skills
3. ability to respond to operational challenges with agility and professionalism.
4. ability to effectively monitor budgets and track performance
5. deep understanding of health and safety, safeguarding, and compliance in public environments
Criteria for all other applicants:
We’d love to hear from you if you’re:
6. experienced in devising and running activities to inspire and engage people
7. skilled at communicating, and building good working relationships with people in your team and beyond
8. aware of ways to interpret precious collections of art and objects to a wide variety of people
9. well-organised, and able to work at pace and keep to time
10. confident that you can deal with all kinds of people in all kinds of situations
11. flexible, yet with a focus on always giving high standards of customer service
12. used to working with and supervising volunteers
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places