Permanent, Full Time
Combe Bank is a retirement living scheme located in Brixham, near Torbay. It has 66 self-contained one-bedroom flats and studios, all with their own entrances for added independence.
We are now seeking a Scheme Manager to assist the Regional Manager with the day-to-day operational management of the scheme. The role involves delivering an on-site housing management service that supports residents to lead independent lives in a safe environment.
Your responsibilities will include carrying out well-being checks, responding to changes in circumstances, identifying and managing risks including safeguarding, and ensuring appropriate actions are taken. You will engage with older people and their families to identify issues important to them and support their progression.
You will develop relationships with partner agencies to provide well-being opportunities and support residents in accessing a programme of social initiatives, both onsite and virtually, addressing issues such as well-being, loneliness, and dementia awareness.
Routine checks will include health & safety, fire safety, and warden call systems to ensure compliance and high service standards. You will also be responsible for managing risks and safeguarding, ensuring controls are in place.
The Ideal Candidate Will Have/Be
* Experience working in a housing environment or recent demonstrable experience in frontline customer service.
* Good IT skills, including proficiency with Microsoft Office, and a willingness to learn in-house systems.
* Excellent record-keeping skills, with the ability to clearly represent and accurately capture information.
* A motivated, committed self-starter with strong organisational skills and a passion for delivering innovative services.
* The ability to work collaboratively and communicate effectively with customers, colleagues, and external agencies.
* Practical and logical thinking, producing high-quality work and overcoming problems to meet deadlines.
* Excellent customer service skills, including handling feedback and complaints with managerial support as required.
Appointment to this role will be subject to a satisfactory Disclosure and Barring Service check, references, and possession of a valid Right to Work document.
Discover Stonewater
Stonewater is a leading housing provider managing around 40,000 homes, serving 93,000 customers across affordable rent, shared ownership, sale, and specialist accommodation, with an ambitious house-building programme.
Our mission is to provide quality homes and services for those unmet by the open market.
We seek like-minded individuals to join our team of over 900 colleagues who embody our values: being ethical, ambitious, passionate, agile, and commercial. We aim to make a difference and transform lives.
We are a Disability Confident Employer, working towards accreditation as a Disability Confident Leader, and have achieved accreditation for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards related accreditation.
Are you ready to #DiscoverStonewater?
Stonewater reserves the right to close the application process early if sufficient quality applications are received.
#J-18808-Ljbffr