We’re Pentland Brands: a global family business behind some of the world’s most iconic active and lifestyle brands. We bring integrity, energy and ambition to our work, setting high standards and striving to deliver great outcomes without ego. With over 1,500 team members worldwide, we’re proud of our diverse, inclusive culture where everyone is encouraged to speak up, challenge thinking, create breakthroughs and collaborate openly. Our people are what set us apart, and we’re committed to creating an environment where everyone can thrive. Reports to: Digital Customer Service & Operations Manager Location: Blackburn Hours: 36.5 hours per week, Monday to Friday (4.30pm finish on a Friday) The Fraud Executive Mission: To support the protection of our ecommerce platforms and customers by identifying, investigating, and preventing fraudulent activity across digital channels. The Fraud Executive plays a key role in maintaining a secure and seamless customer journey by applying fraud controls, analysing transaction data, and escalating emerging risks, while ensuring compliance with regulatory and data protection standards. How you'll drive success: Fraud Operations & Monitoring Review and investigate flagged ecommerce transactions using fraud prevention tools Identify unusual patterns, anomalies, and emerging fraud trends Take appropriate action on suspicious activity, including order cancellation, escalation, or customer contact where required Monitor real time alerts and queues to ensure SLA adherence Chargebacks & Payments Support Support chargeback management by gathering evidence and tracking outcomes Monitor payment activity and highlight potential risks or trends Support reconciliation activities in collaboration with Finance Reporting & Insight Produce regular reports on fraud activity, trends, and key metrics Provide insights and recommendations to support fraud rule optimisation Maintain accurate case documentation and data quality Compliance & Controls Ensure adherence to laws. Regulations, and industry standards related to fraud prevention and data protection Ensure all investigations are conducted in line with documented processes Escalate any risks or control gaps identified during investigations Collaboration Work closely with Customer Service, Digital and Finance teams to support a joined up fraud prevention approach Support senior fraud team members with analysis and operational insight What you'll need to thrive: Experience in fraud detection or risk operations (ideally within ecommerce or digital retail environments) Ecommerce retail experience Strong analytical skills with the ability to spot patterns and anomalies Familiarity with fraud tools, dashboards, and workflows Understanding of fraud typologies and online payment risks Experience of GDPR, PCI_DSS for compliance High attention to detail and sound judgement Clear and confident communicator, able to escalate risks appropriately Process driven, organised, and comfortable working in fast paced operational environments Alongside a competitive salary and discretionary bonus, we offer a comprehensive benefits package designed to support your wellbeing, flexibility, and life outside work. This includes generous holiday allowance with the option to buy more, hybrid and flexible working, enhanced family leave, pension and financial protection, wellbeing support, travel schemes, and generous discounts across Pentland Brands and selected retail partners. You can find full details of our benefits and perks on our UK Benefits page. The Interview Process We want our interview process to feel clear, straightforward, and supportive. If your experience and expectations look like a strong match for the role, here’s what you can expect next: Talent Team Intro Call - A 30-minute video call with our Talent Team to get to know each other, talk through the role and your experience, and answer any questions you have. Experience Interview - A more in-depth interview (usually online) with the hiring manager to explore your skills, experience and approach, and how these align with the role, our principles, and our ways of working. Final Interview - A final in-person interview at our office, focused on deeper discussion and practical application, giving you the chance to meet more of the team and see Pentland Brands in action.