Hotel Indigo Torquay is looking for Front Office Team Member to join our growing team and bring the Hotel Indigo values to life!
We are looking for someone who can work 32 hours per week across 4 shifts (weekend availability essential). Please note this is a 6-months fixed-term contract.
Responsibilities
* Checking in our guests when they first arrive, and checking out our guests on departure (you will greet our guests with a warm and authentic Hotel Indigo welcome, using Opera to check in our guests effectively) – it would be great if you had experience in a Reception role within a Hotel environment with experience of Opera or similar reception system (not essential).
* Dealing with ad-hoc guest requests (you will be problem solving to ensure we can elevate all of our guests stays, dealing with any guest requests and appropriate service recoveries for any guest complaints to make sure they leave with a smile) – you will be an excellent problem-solver and fast-thinker, we will give you the autonomy to do what you need to do to make sure our Guests have a stay above and beyond the expected.
* Engaging with our Guests (you will be providing our guests with information about the Hotel itself, local area and create individual authentic interactions with each guest) – excellent communication and personable skills are essential for this role, you will be communicating with a wide range of guests and need to adjust your approach dependent on guests needs and wants.
* Recognising IHG One Rewards Members and encouraging new joiners (you will be an advocate of the IHG One Rewards program and know the benefits of joining, so you can share these with our guests who aren’t already signed up…whilst recognising and appreciating our loyal members!)
Benefits
* Financial security – £13.15 per hour, guaranteed hours, paid overtime, a free meal on shift, paid holidays and enhanced sick pay!
* Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
* Colleague perks – worldwide discounted room rates and discounted F&B whilst on employee rate, plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
* Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.
You must meet the legal requirements to work in the UK.
As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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