Job Description
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes within the LOB or ECF by evaluating data to help identify, track, and report issues and control improvements for remediation.
Responsibilities
* Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
* Supports the monitoring and testing of controls by evaluating data to identify issues and control improvements for remediation
* Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
* Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
* Performs QA activities including executing on controls, managing cases, and reporting results
* Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
* Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
Managerial Responsibilities
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
* Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
* Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
* Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
* Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
* People Manager & Coach: Knows and develops team members through coaching and feedback.
* Financial Steward: Manages expenses and demonstrates an owner’s mindset.
* Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
* Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
Skills
* Controls Management
* Issue Management
* Monitoring, Surveillance, and Testing
* Quality Assurance
* Risk Management
* Analytical Thinking
* Attention to Detail
* Critical Thinking
* Problem Solving
* Written Communications
* Decision Making
* Innovative ThinkingPrioritization
* Recording/Organizing Information
* Research
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