Join to apply for the Customer Service Representative role at William Hill.
People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work.
If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
You will be responsible for:
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns:
* Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
* Shifts are devised on a rota basis and are subject to change, including evening and weekend work
What's in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that at William Hill, we win together:
* Flexible working hours: full and part-time options available
* Annual Pay Review & Bonus Scheme: your salary will be reviewed annually, with performance bonuses
* Holiday entitlement: 28 days annually (pro rata)
* Paid birthday day off: extra day off within your birthday month
* Subsidised travel: discounted or free Oyster cards for roles based in London
* Pension plan: company matches contributions up to 4%
* Sharesave Scheme: opportunity to purchase shares at a discounted price
* Perks and discounts: discounts in shops, cinemas, holidays
* Training and development: career growth opportunities
* Cycle to Work: cost-effective cycling equipment options
What do you need to be successful?
* Age 18+ (legal requirement)
* Passion for delivering great customer service
* Strong interpersonal and empathy skills to engage with diverse customers
What happens next?
Our Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
Who are we?
We’re William Hill, part of evoke, with over 1,300 shops across the UK. We’ve been a fixture on the high street since 1966. Our culture is built on trust and belonging, empowering teams to work effectively, celebrating our differences, and winning together.
More About Evoke
We embrace change and progress. Evoke is the new name for 888 Holdings, representing a new purpose and ambition. Join us as we enhance our betting and gaming experiences. We offer flexibility, trust, and investment in your development to help you build a career that’s right for you.
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