About the role:
The Client Success team follows a Client for Life Philosophy, and associates in this role ensure that every Gartner client receives value far exceeding their investment. They seek to understand and surface client’s business priorities, break down challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do:
* Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription
* Deliver value to decision makers and drive Gartner growth by working as part of a service team, introducing Gartner services and capabilities to prospective & new clients, account management, and connecting clients with the Gartner expert community
* Identify client priorities and understand how to align Gartner's resources to provide best‑in‑class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership
* Collaborate with internal Gartner stakeholders to drive service delivery and business results, share best practices and design innovative solutions to overcome obstacles
* Leverage insights and metrics to drive continuous client engagement, satisfaction, retention and growth
What you will need:
* Fluency in English and one of the following languages: French, Dutch, Italian, Norwegian, Swedish, or Turkish
* Bachelor's degree preferred, 6+ months relevant professional and/or internship experience
* Proven track record of success fueled by a passion for delighting clients
* Strong communication, collaboration, prioritization, critical thinking, and influencing skills
What you will get:
* Collaborative, team‑oriented culture that embraces diversity
* Professional development and unlimited growth opportunities
Equal Employment Opportunity
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities. We provide reasonable accommodations upon request.
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