Complex Needs Keyworker Salary: £25,000 – £27,000 pro rata (dependent on experience) Hours: 21 per week (flexibility required) Location: Gloucester Women’s Centre Department: Women’s Community Services Pension: Auto Enrolment Pension (6% employer contribution) Are you passionate about supporting women facing multiple disadvantages? The Nelson Trust is seeking a dedicated Complex Needs Keyworker to join our Women’s Community Services team in Gloucester. You’ll provide practical and emotional support to women experiencing challenges such as homelessness, substance use, mental and physical illness, poverty, and violence or abuse. Your work will help raise self-esteem, build recovery capital, and empower women to make positive changes. Key Responsibilities Deliver one-to-one and group interventions tailored to individual needs. Collaborate with voluntary, statutory, and criminal justice agencies. Conduct comprehensive assessments, including health, psychological, and social needs. Develop and review gender-responsive support plans. Case manage and keywork assigned women. Advocate for women in multi-agency meetings and court settings. Provide outreach services and work from satellite bases as needed. Uphold safeguarding principles and confidentiality protocols. Contribute to the development and delivery of services at the Women’s Centre. Person Specification Essential: Experience working with women with complex needs. Ability to develop and deliver group programmes in emotional health, wellbeing, and relationships. Car driver with access to a vehicle. Awareness of trauma-informed and gender-specific approaches. Knowledge of local services and women’s entitlements. Aptitude for prioritising tasks, managing time, and working on own initiative. Good computer literacy and administrative skills. Commitment to The Nelson Trust ethos and safeguarding policies. Experience with child and adult safeguarding. Understanding of domestic abuse cases and working with mothers/families. Non-judgemental, respectful, and empathic approach. Understanding of mental and physical health issues. Ability to work under pressure and manage distress. Strong team working and interpersonal skills. Desirable: Knowledge of the benefits system, including housing support payments. Due to the nature of the work carried out in our Women’s Centres, this role is restricted to female applicants only in accordance with the provisions of the occupational requirement (Equality Act 2010, pursuant to Schedule 9, Part 1). This post is exempt from the Rehabilitation of Offenders Act (1974) as it involves access to vulnerable adults and/or children and successful applicants will be required to undertake an enhanced level Disclosure & Barring Service Check. We have become known for the quality of our work and ability to provide bespoke care and support services. While we are proud of our achievements so far, we are ambitious and want to continue to grow and diversify our workforce. We recognise that employees from different backgrounds bring unique knowledge, perspectives, and experiences, and we are committed to increasing the diversity of our workforce and welcome applications from individuals across all sectors of society.