The role of a Welcome and Service Assistant Manager with the National Trust is to uphold the highest of standards in the service we give to visitors. If you are a natural motivator who likes to lead by example and ensures every person feels welcome and has their best day possible, then this could be the job for you.
Qualifications
* Experienced in visitor services, in the tourist or heritage sector
* Naturally curious about people, with an understanding of how to achieve the highest standards of customer service
* Able to work to sales targets and confidently sell the benefits of becoming a member
* Well‑organised and motivated
* Willing to learn new skills, with a "can‑do" attitude
* Comfortable with IT skills (all MS Office)
You will ensure that the welcome every person receives when they come to visit is as good as it could be. You want them to have the best experience of visiting Woodchester Park. Everyone who comes here is contributing to the work of the Trust, protecting and looking after places so that people and nature can thrive – now and into the future. Your warmth, care, high standards and attention to detail can make all the difference to their day.
Responsibilities
You’ll support your team and help to solve problems on a daily basis. You’ll know how to turn around a challenging situation, and you’ll help your team to do the same. You’ll also be raising funds and encouraging people to join the Trust as members, always aware of how crucial these goals are to the Trust’s cause. By sharing your knowledge of our conservation work both here and throughout the Trust, you’ll help people to see how vital their contribution can be.
Contract & Compensation
Salary: 16,567.20 pro rata (FTE 27,612 per annum)
Contract: Permanent
Hours/working pattern: 1,170 hours per year. You’ll likely be jointly managing a team of staff and volunteers, so would need to be willing and able to work some weekends and bank holidays to ensure full cover.
Benefits
* Substantial pension scheme of up to 10% of basic salary
* Free entry to National Trust places for you, a guest and your children (under 18)
* Rental deposit loan scheme
* Season ticket loan
* EV car lease scheme (for roles that meet the salary criteria)
* Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
* Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
* Flexible working whenever possible
* Employee assistance programme
* Free parking at most Trust places
#J-18808-Ljbffr