GROUP SALES & OPERATIONS SUPERVISOR / GROUP TRAVEL TEAM LEADER
LONDON — HYBRID
COMPETITIVE SALARY
Group Sales & Operations Supervisor job in London within the inbound luxury travel and DMC sector, offering a competitive salary. This is a team leadership and operational oversight role responsible for supervising day-to-day sales performance and programme delivery across group travel, corporate and incentive travel, covering client relationship management, team support, SOP development, escalation handling and operational coordination across UK, Ireland and France programmes.
▌ Do you?
Have experience managing group travel, incentives or complex travel programmes within a DMC, tour operator or travel business?
Enjoy being the person who keeps everything on track ,overseeing workloads, supporting a team and making sure client deadlines and service standards are consistently met?
Feel confident leading from the front, acting as a key point of contact between the team and management while supporting and motivating others day to day?
Are you someone who can stay calm under pressure, solve problems quickly and step in when things don’t go to plan — whether that’s with clients, suppliers or internal teams?
Do you take pride in the detail making sure that bookings are accurate, clients are updated and opportunities to convert and maximise revenue aren’t missed?
If you’re organised, proactive and enjoy balancing team leadership with hands-on delivery, this could be a great opportunity.
▌ Our Customer
We are proud to be working with a highly regarded luxury travel company specialising in bespoke inbound travel across the UK and Ireland. Our client partners closely with international travel advisors and tour operators to create tailored, high-end travel experiences, combining exceptional service with carefully curated itineraries for discerning travellers.
They are now seeking a Group Sales & Operations Supervisor to join their growing team. The focus of this division is on group travel programmes, corporate and incentive travel, and travel experiences and logistics — providing itineraries covering hotels and ground services across the UK, Ireland and France.
This role will suit someone who is organised, people-focused and comfortable balancing team leadership with hands-on operational delivery.
▌ The Role
In this role, you will oversee daily sales performance and operational activity across the group travel division, acting as the key link between management and the frontline team. You will lead, support and coordinate effectively to ensure consistently high standards of client service and programme delivery.
– Oversee the daily allocation of work, ensuring all client deadlines and service standards are consistently met
– Act as the primary point of contact for the team, providing proactive support and guidance
– Promote best practices and ensure full compliance with company policies and procedures
– Work closely with the Line Manager to provide updates on team performance, training needs and development progress
– Develop, implement and maintain Standard Operating Procedures to improve efficiency and service quality
– Support the team in sourcing suitable alternatives when requested services are unavailable
– Handle and resolve escalated client complaints and staff challenges, implementing corrective measures while maintaining service standards and team morale
– Coordinate emergency phone cover schedules and bank holiday rotas in the absence of the Manager
– Handle initial client enquiries promptly, ensuring same-day acknowledgement and regular updates
– Build and maintain strong client relationships, resolving issues and communicating new product updates effectively
▌ Experience Required
– Previous experience within group travel, incentives or a DMC/tour operator environment
– Experience in a senior or supervisory role, with responsibility for overseeing workloads and supporting or guiding a team
– Strong understanding of group travel logistics, including accommodation, transport and ground services across multiple destinations
– Experience managing enquiries through to conversion, with a good awareness of commercial performance and revenue opportunities
– Confident handling escalations, problem-solving and making decisions in a fast-paced environment
– Strong supplier knowledge, with the ability to source alternatives and manage availability challenges
– Excellent organisation and attention to detail across the full booking lifecycle
– Experience using reservation systems such as Tourplan (or similar) and maintaining booking accuracy
– Strong communication skills, with the ability to build relationships with clients, suppliers and internal teams
– A proactive, hands-on approach with the ability to balance team support with operational delivery
▌ Benefits
– Competitive salary — confirmed in full with shortlisted candidates by Ambitions Travel Recruitment
– Hybrid working
– Career development opportunities
– Supportive, collaborative team environment
– Opportunity to deepen destination knowledge across UK, Ireland and France
▌ Frequently Asked Questions
What is the salary for a Group Sales & Operations Supervisor in London?
The salary is competitive and will be confirmed in full by Ambitions Travel Recruitment with all shortlisted candidates ahead of interview.
What does hybrid working look like in this role?
The role is hybrid, based in London with a blend of office and home working. Full details of the working arrangement will be confirmed by Ambitions Travel Recruitment at the shortlisting stage.
What does a Group Sales & Operations Supervisor do in a travel business?
In this context, the Group Sales & Operations Supervisor oversees the day-to-day performance of a group travel division, acting as the link between management and the frontline team. This covers workload allocation, client relationship management, escalation handling, SOP development, team support and programme delivery coordination across group, corporate and incentive travel across the UK, Ireland and France.
Is experience in group travel or incentives required?
Yes — previous experience within group travel, incentives or a DMC and tour operator environment is essential for this role. A strong understanding of group travel logistics, including accommodation, transport and ground services, is central to the position.
How do I apply through Ambitions Travel Recruitment?
Apply via this page. Ambitions Travel Recruitment reviews every application personally — no automated screening. to be considered for future roles.
Who are Ambitions Travel Recruitment?
Boutique headhunters specialising in luxury travel, hospitality, lifestyle and events — UK, South Africa, GCC, Asia and North America. Founded by Fi Morrison-Arnthal with 35+ years’ experience.
Click here to apply for this Group Sales & Operations Supervisor job, which is being recruited by Ambitions Travel Recruitment, a boutique recruitment agency, specialising in global luxury travel, hospitality, lifestyle and events roles, and known for sourcing hard-to-find talent.
▌ IMPORTANT
– If this role ticks your boxes and you’ve got the relevant experience, then click and apply
– If this role isn’t for you but you’d be keen to receive suitable job alerts, then register with us now www.ambitionstravelrecruitment.com
– Due to the massive number of applications, we receive, we’re usually only able to reply to candidates whose requirements meet our customers’ needs. We’re super grateful that you take the time to apply, and we will save your CV and be in touch for other suitable roles
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