We are looking for an adviser to join our friendly and engaging customer relations team, responsible for providing an exceptional customer experience through various communication channels including telephone, letter, and email. The role is interesting, varied, and rewarding.
What you'll do
We assist customers with high bill enquiries, arrange visits to check for leaks, and explore ways to improve the customer journey. You will investigate and resolve complaints and complex queries by treating each customer as an individual, building rapport, establishing trust, and finding effective solutions.
We will invest in your development through regular 121s, coaching, and skill building. You will join a large organization that offers numerous career opportunities.
Our customer relations adviser role is Monday to Friday, between 08:30 and 16:45.
What you'll need
We seek someone who is naturally customer-focused, confident in dealing with customers over the phone, positive, flexible, and passionate about helping others. You enjoy teamwork and collaboration but are also trustworthy and capable of using your initiative to make decisions.
You should have excellent verbal and written communication skills, great attention to detail, and the ability to work toward department targets.
If you are ambitious, target-driven, and enjoy challenges, we offer many opportunities for progression. We will support you to unlock your potential and build your career with us.
What you'll receive
We offer a range of financial and non-financial benefits, including:
* 25 days' holiday, increasing to 28 with length of service
* Up to 20% pension contribution
* Opportunity to buy or sell holiday
* Annual pay increments for the first 3 years of service
* Performance-related bonus of up to 10%
* Healthcare package to claim back healthcare costs
* £1000 'Refer a friend/family' scheme
* Life assurance up to four times your salary
* Sustainable benefits including electric vehicle and cycle2work schemes
* Family-friendly policies, including enhanced maternity and paternity leave
* Paid community day
* Cashback and discounts from over 3,000 retailers
Who we are
Pelican is a multiple award-winning company based in Nailsea, south of Bristol, providing customer services for clients including Wessex Water and Bristol Water, from meter reading and billing to collections and support.
We pride ourselves on placing both our customers and our people at the heart of everything we do.
Our awards include Best Customer Engagement, Best People Engagement, Best Mental Health in the Workplace, South West Contact Centre of the Year, and ranking 19th in the Sunday Times Best 100 Companies to Work For in the UK.
We are committed to being an inclusive and engaging workplace. Our annual People Promises are based on feedback from our team members. Our committees and working groups, including Health and Wellbeing, Mental Health First Aiders, Meet4menopause, LGBTQ+ alliance, Carers Network, and Working Parents, are staffed by our own people.
We have signed the Armed Forces Covenant and are a Disability Confident Employer. Please inform us if you need additional support during your application.
All roles are subject to DBS checks, and successful candidates will need to disclose any unspent cautions or convictions. We value the contributions of individuals with criminal records; all information will be handled confidentially and considered on a case-by-case basis.
Candidates must provide proof of right to work in the UK. We regret that we cannot offer sponsorship at this time.
Our positions are popular, and we may close the advert early. We encourage you to apply promptly to avoid missing this opportunity!
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