Housing Options Officer Location: Maidenhead (office attendance expected at least 1 day per week) Job Type: Temporary (ongoing until at least May) Hourly Rate: £17.09 PAYE / £19.07 Ltd/Umbrella (if you wish to be considered at a higher rate please advise on your submission, consideration will be made dependant on experience) We are seeking a dedicated Housing Options Officer for our local authority client to play a pivotal role in delivering affordable housing solutions and managing homelessness services effectively. This position requires a strong understanding of viability assessments and involves collaboration with our in-house legal team. The role includes office presence at least once a week and involves phone duty. Day-to-day of the role: Engage directly with customers to understand their housing needs, provide advice, and seek solutions. Deliver an effective and efficient Housing Options, Homelessness Prevention, and statutory Homelessness service. Provide first-class customer service, ensuring high satisfaction by resolving housing issues. Conduct outreach visits at various locations including homes, prisons, and hospitals as per documented procedures. Explore all housing options to prevent homelessness and assess homelessness applications within Part VII of the Housing Act 1996. Provide expert advice to stakeholders and customers, particularly those in the private rented sector, to prevent homelessness. Investigate landlord/tenant disputes, gather evidence, and prepare for potential prosecution if necessary. Manage a personal caseload, maintain detailed records, and meet performance targets and deadlines. Update and record information accurately and timely as required by guidance and established procedures. Required Skills & Qualifications: In-depth knowledge of housing law and a wide range of welfare benefits. Experience in a similar role, preferably within a local government setting. Strong understanding of the rights and obligations of tenants and landlords in the private rented sector. Ability to manage priorities and meet deadlines. Excellent communication skills, both verbal and written. Proficiency in managing detailed casework and maintaining accurate records. Benefits: Competitive hourly rate. Opportunity to contribute to significant community service. Professional development and training in housing and homelessness services. To apply for the Housing Options Officer position, please submit your CV