Test Centre Associate
This role is part of the DVSA programme, providing secure assessment of prospective new drivers for the Department of Transport. You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedures and guidelines are adhered to at all times.
Responsibilities
* Provide a high level of customer service to all candidates.
* Check candidates’ ID documents and enter bookings into the system.
* Ensure the integrity and security of all tests.
* Supervise and invigilate tests.
* Explain the test process to candidates and answer related queries.
* Review test results and scheduled appointments.
* Perform daily test centre opening and closing procedures.
* Ensure the test centre meets individual candidate needs in line with the Equality Act and diversity and inclusion approach.
* Handle and report incidents that could impact candidate testing.
Schedule
* Mornings – 8:30am to 1pm / 2pm
* Afternoons – 12:30pm / 1pm to 5:30pm / 6:30pm
* Full day – 8:30am to 5:30pm / 6:30pm
* Evenings – 4:30pm / 5pm to 8:30pm / 9:30pm
* Afternoon & Evening – 12pm / 1pm to 8:30pm / 9:30pm
The Northallerton Theory Test Centre usually opens 2–3 days per week, mainly on Monday, Wednesday and one Saturday per month. Ideal candidates will be flexible to pick up shifts on Wednesday evenings and Saturdays when required.
Benefits
Long‑term employment stability and the satisfaction of assisting people at a key moment in their lives.
Qualifications
* Full UK driving licence (driving is not required for all locations).
* Significant demonstrable experience in providing high‑quality customer service.
* Excellent attention to detail and accuracy.
* Ability to work under pressure with short timescales and multitask across competing activities.
* Experience in working with diverse customer groups.
* Excellent judgement and decision‑making skills.
* Flexibility in working hours and days, including evenings and Saturday.
* Ability to remain calm and deal with confrontational candidates in a professional manner.
Diversity and Inclusion / EEO Statement
Reed in Partnership aims to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. Our flexible working arrangements vary by role and business requirements.
Please note that the deadline for internal applicants for this role is 15th June 2026.
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