Join Our Family
We invite you to join RBH as a Luggage Porter, bringing warmth, professionalism, and personalized service to every guest’s experience.
Key Responsibilities
* Warmly greet guests upon arrival and departure with a genuine smile and personalized service.
* Anticipate guest needs and proactively offer assistance with luggage from Dale Street to the hotel entrance and vice versa upon departure.
* Organize, secure transport, and deliver guest luggage to and from the bedroom within brand timescales.
* Assist with opening doors, calling taxis, providing directions, and escorting guests as required.
* Provide accurate local knowledge about Liverpool’s attractions, restaurants, events, and transport.
* Maintain a strong presence at the hotel entrance, offering a professional and approachable demeanor at all times.
* Be aware of all hotel services, venues, and hours of operation.
* Liaise closely with Concierge and Reception teams to ensure seamless guest experiences.
* Ensure the entrance area is clean, safe, and presentable at all times.
* Handle any guest concerns or queries discreetly and professionally, escalating where necessary.
* Uphold the hotel’s grooming and uniform standards to reflect a 5-star appearance.
* Ensure security awareness, monitoring the front area for any suspicious behavior or safety concerns.
What We Offer
You will be part of the Accor and RBH group, gaining access to a comprehensive benefits package, including preferential rates in hotels, exclusive discounts with partners, an extra day’s holiday for your birthday, pension scheme, and more. Enjoy free meals on duty, gratuities, discounted local parking, and regular social events.
Equal Opportunities
RBH Hospitality Management is an equal opportunity employer committed to diversity, inclusion, and a people-first culture. Reasonable adjustments are available throughout the hiring process.
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