Salary: £104,000 - 114,400 per year Requirements: Solid understanding of networking fundamentals (TCP/IP, routing, switching, DNS, DHCP) Experience working within a NOC, Service Desk, or IT support environment (L2 level) Strong communication skills with the ability to engage stakeholders at all levels Familiarity with ITSM tools (e.g., ServiceNow, Remedy, Jira) Awareness of IT security standards and compliance frameworks (ideally within regulated environments) Knowledge of or working towards Cisco certifications (e.g., CCNA) or equivalent networking experience Responsibilities: Provide 2nd line technical support for network and infrastructure-related incidents within a live service environment Act as the primary technical point of contact during major incidents, including leading and coordinating bridge calls Investigate, diagnose, and resolve faults, escalating to L3 support where required Support the implementation of design changes and service improvements across live systems Collaborate with internal teams, including architects, engineers, and third-party suppliers, to ensure effective service delivery Ensure all activities are delivered in line with SLA/KPI targets, with accurate documentation and reporting Technologies: Cisco Support ITSM JIRA Network Security ServiceNow TCP/IP More: We are a leading organisation within the Defence and Space sector, offering an exciting opportunity to join our high-performing Network Operations Centre (NOC) team in Newport. As a pivotal member of our Service Operations function, you will play a critical role in maintaining, supporting, and improving live infrastructure in a dynamic, secure environment. This is a 12-month contract role with competitive pay up to £55 per hour. We value technical expertise and provide a supportive team atmosphere for career growth in a mission-critical domain. last updated 19 week of 2026