Your new company A fantastic opportunity to work for a global leading organisation. My client is looking for a Help desk/ contract support professional. Your new role You will play a crucial role in providing a comprehensive financial and administrative service. Your expertise will directly impact the success in meeting customer needs and maintaining effective relationships. Understanding and participating customer needs Assisting the contract manager in the management of work order management report and debt Management of helpdesk and management systems Ensuring jobs are raised and assigned correctly on the in-house management system Liaising with sites & suppliers on ETA'S, access queries and job completions Managing regional inbox and responding to emails from the client and internal stakeholders accordingly Assisting with monthly client reporting and billing What you'll need to succeed Strong customer service skills - experience in a customer-facing role Previous experience in an administrative role Facilities experience - desirable Some financial / accounting experience would be an advantage. Flexibility to work outside of core office hours from time to time Organisational skills Good IT Skills - Word, excel and outlook - Intermediate to advanced level Excellent verbal and written communication Good time management skills Ability to work as part of a team, as well as independently What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk