Job Description:
We are looking for an Estimator for the Calgary Area. The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience whilecreating estimates, coordinating repair needs for customers including all communication, informing and updating customers andinsurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documentsneeded repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’sexperience by ensuring they are working in alignment with all team members in achieving the repair facilities KPIs.
Key Job Responsibilities
Role and Requirements
1. Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction
2. Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that theyreceive excellent customer service
3. Ensure compliance with all insurance client requirements, processes and metrics
4. Ensure compliance with all Wow Operating Way’s regarding customer drop-offs, repair planning, customer communication,and delivery
5. Communicate all customer requests and needs to appropriate team members
6. Provides positive energy when greeting customers in person and on the phone
7. Understanding of all required Insurance programs and procedures
8. Participate in daily “production walks” with the Management Team, as required
9. Support all team members when required
10. Participate in monthly Health & Safety and staff meeting (if required)
11. Attend training, information sessions and workshops recommended by Store Manager
12. Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)
13. Uphold Assured’s Core Values : Honesty, Integrity & Respect
14. Consistently demonstrates actions and behaviors supporting our “10 Promise”
Work Tools to be Utilized
15. Scheduling Tool: Progi Calendar, Google Calendars
16. Management Information System: Summit, Repair Centre
17. Rental Management: ARMS, Dial
18. Basic Knowledge: Mitchell, Audatex
Education and/or Experience Required
19. Knowledge of Repairs and OE Guidelines
20. High School Diploma or equivalent
21. Awareness of where to look for answers
22. Basic Computer Skills
23. Compliance for DRP’s Minimum of 1-year experience
24. Must be willing to complete ICAR Training
25. Valid Driver’s License
Required Skills/Abilities
26. Awareness of where to look for answers
27. Basic Computer Skills
28. Compliance for DRP’s Minimum of 1-year experience
29. Must be willing to complete ICAR Training
30. Valid Driver’s License
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
#BAEST
AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.
Compensation Details
Salary:
$60,000 - $80,000 per year
Compensation is commensurate with skill, education and experience.