Salary: £43,000 - 83,000 per year Requirements: Degree or equivalent relevant qualification in an IT-related discipline, or relevant industry experience Strong understanding of a global ERP system, including SAP modules Experience with IT service management best practices, especially Incident, Problem, and Change Management Excellent verbal and written English communication skills Exceptional customer service skills Knowledge of ITIL Service Management best practices, including ITIL V3/V4, is desirable Experience with ServiceNow or similar ITSM tools is desirable Experience supporting Deltek Maconomy or another ERP system is desirable Experience working in a global organization is desirable Passion for technology and learning Ability to balance demands and priorities and think clearly under pressure Strong attention to detail and focus on quality Excellent conflict resolution, communication, and collaboration skills Logical and analytical approach to problem-solving Responsibilities: Support our Business Applications team, including components of the Deltek ERP suite Deliver an outstanding customer experience by focusing on employee needs and providing timely resolutions with clear, regular communication within agreed SLAs Work closely with our wider applications teams to define support requirements and improvements to service across Business Applications Act as a technical support analyst for complex support issues and critical situations in our owned technology areas Collaborate with our third-party support partners to manage, monitor, and resolve escalated problems, incidents, and requests Carry out day-to-day maintenance activities and checks in a timely manner Provide input to a forward schedule of maintenance, upgrades, and projects Understand critical business needs and escalate urgent issues to minimise impact on the business and employee productivity Ensure the IT solutions we deliver comply with our standards, policies, regulations, and internal governance Technologies: ERP Support ITIL ITSM SAP ServiceNow More: We are working with IT Operations Centre Management to oversee the day-to-day operation of our 3rd line IT Business Applications support service. Our Business Applications Team plays a pivotal role in ensuring our applications perform to a high level while adhering to our policies and procedures. We operate in a collaborative environment, working with wider application teams and third-party support partners to maintain service quality, resolve issues, and support ongoing improvements across our business applications. last updated 24 week of 2026