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Passenger service agent

Aberdeen
Skytanking Holding GmbH
Passenger service agent
€40,000 - €60,000 a year
Posted: 24 May
Offer description

3 days ago Be among the first 25 applicants


Responsibilities

As a Passenger Service Agent, you will play a vital role in ensuring a seamless travel experience for passengers. Your responsibilities will include:

1. Passenger Check-In: Assisting passengers with check-in processes, including handling special requirements and ensuring a positive experience.
2. Travel Document Verification: Reviewing travel documentation to ensure compliance with all security and airline regulations.
3. Excess Baggage Processing: Managing excess baggage, including processing payments efficiently and courteously.
4. Passenger Assistance: Meeting inbound flights and providing assistance to arriving passengers as required.
5. Flight Boarding Coordination: Overseeing boarding procedures, making announcements, and ensuring smooth and timely departures.


Your profile

We are seeking dedicated, service-oriented individuals who are enthusiastic about working in a customer-facing role. Prior experience in customer service is preferred but not mandatory, as comprehensive training will be provided.


Essential Skills And Attributes

* Adaptability: Flexibility to work in a dynamic environment and accommodate operational needs.
* Team Player: Strong collaboration skills and the ability to work effectively within a team.
* Attention to Detail: Accuracy in handling passenger details, documentation, and operational tasks.
* Tech Proficiency: Competency in using computer systems and software.
* Resilience Under Pressure: Ability to perform calmly and efficiently in high-pressure, time-sensitive environments.


Shift Pattern

This role involves shift work, including weekends and Bank Holidays. The current shift pattern is:

* 6 days on, 3 days off (alternating early and late shifts, followed by 3 days off).


Requirements

All applicants must:

* Provide 5 years of checkable references for background verification.
* Submit a clear criminal record check.
* Have the right to work in the UK.


We Offer You

Our benefits include:

* Comprehensive on-the-job training.
* Uniform provided.
* Free on-site parking.
* Additional leave entitlements.


About Us

At Skytanking, we have been providing aviation-related services since 1999. Our portfolio includes ground handling, tank farm and hydrant management, investments in fuelling infrastructure, and engineering services. We serve airlines, airports, and oil companies across more than 93 airports in 15 countries. Skytanking is a subsidiary of PrimeFlight Aviation Services Inc., employing approximately 8,000 people worldwide.


Additional Details

* Seniority level: Entry level
* Employment type: Full-time
* Job function: Management and Manufacturing
* Industries: Airlines and Aviation
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